Problema com a conexão WiFi 5G no Xbox Series X | Problem with WiFi 5G conection on Xbox...

Hello,

Just so I'm clear on what you've tried:

• Support instructed me to do the console's security reset, the one where you reset the settings and keep the games that are already installed. the console connection returned to normal. However, this problem happened two other times, when performing the same procedure I managed to reestablish the normal connection on my console.
  

And that is the only step you've tried thus far. Some questions I have for you:

• Who is your 5G provider?
  
• Have you experienced this issue with other devices (Phone Wifi, Computers, etc?)
  
• Are you connected by Ethernet or Wi-Fi to your console?
  

Also please check these steps: Troubleshoot your network connection speed | Xbox Support and see if any solve your issue. I recommend:

• Step 4 or 5
  
• Step 7
  

Naturally your connection speed will be limited based on your connection if it is Wi-Fi, only ethernet is able to give you the full speeds of your internet provider.

Best Regards,



-

Olá,

Só para deixar claro o que você tentou:

• O suporte me instruiu a fazer o reset de segurança do console, aquele em que você zera as configurações e guarda os jogos que já estão instalados. a conexão do console voltou ao normal. Porém, esse problema aconteceu mais duas vezes, ao realizar o mesmo procedimento consegui restabelecer a conexão normal no meu console.
  

E essa é a única etapa que você tentou até agora. Algumas perguntas que tenho para você:

• Quem é o seu provedor 5G?
  
• Você já teve esse problema com outros dispositivos (Wi-Fi de telefone, computadores, etc?)
  
• Você está conectado por Ethernet ou Wi-Fi ao console?
  

Além disso, verifique estas etapas: Solucionar problemas de velocidade de conexão de rede | Suporte do Xbox e veja se algum resolve seu problema. Eu recomendo:

• Etapa 4 ou 5
  
• Etapa 7
  

Naturalmente, a velocidade da sua conexão será limitada com base na sua conexão se for Wi-Fi, apenas a Ethernet é capaz de fornecer a velocidade total do seu provedor de internet.

Cumprimentos,



[Esta é uma tradução automática e pode conter erros de sintaxe ou gramaticais. ]

The problem has started this week my console is a series S and it's works on my neighbors 5G wifi

I have Xbox plugged into Ethernet on router and surface pro 3 on 5g WiFi in same room with Xbox and was still getting disconnections. No one else was using the WiFi and was still happening.

This sounds like an issue with the setup used to connect.

Are you connecting the Xbox via WiFi? If so, make sure your Router supports 5G wifi and you are actually connecting to the 5G wifi not the 2.4Ghz one. Usually you will find WiFi networks like MYWIFINETWORK and MYWIFINETWORK_PLUS or MYWIFINETWORK_5G. You
should connect to the "PLUS" or "5G" ones, because old 2.4GHz WiFi only supports up to 100Mbps.

If you are connecting over ethernet it can be a similar issue. You need a quality ethernet cable that supports the latests standard and velocity (I think it was called E.5 or something among those lines). Otherwise you will have a 100Mbps bottleneck.

Hope that helps!

This sounds like an issue with the setup used to connect.

Are you connecting the Xbox via WiFi? If so, make sure your Router supports 5G wifi and you are actually connecting to the 5G wifi not the 2.4Ghz one. Usually you will find WiFi networks like MYWIFINETWORK and MYWIFINETWORK_PLUS or MYWIFINETWORK_5G. You
should connect to the "PLUS" or "5G" ones, because old 2.4GHz WiFi only supports up to 100Mbps.

If you are connecting over ethernet it can be a similar issue. You need a quality ethernet cable that supports the latests standard and velocity (I think it was called E.5 or something among those lines). Otherwise you will have a 100Mbps bottleneck.

Hope that helps!

I have my pc,xbox one x,ps4 pro and shield to pro hooked to the D-Link TL-SG105 switch.All wired with Cat6 cables.Google router/modem only has 1 ethernet port.