problem with xbox pass

1.

Hola, buenas noches, me gustaría que alguien me apoye con un "pequeño problema" que tengo. Acabo de pedir una tarjeta a los gamars para renovar mi suscripción y darme el pase de xbox gratis, el punto es que ya lo hice, pero aún así no me den
el mes, incluso me lo muestran: "prueba gratuita durante 14 días", los juegos de xbox pasan gratis "¡

Alguien me ayuda por favor! Gracias

:)

 

problem with game pass

You can always check our
Xbox live status page, or you can

Select Settings>

Select Network>

Select test multiplayer connection

 

problem with game pass

thanks for the information, you know when it will be solved ?

 

Hello, good night, I would like someone to support me with a "little problem" that I have. I just asked for a discount card to renew my subscription and give me the free xbox pass, the point is that I already did it, but still I do not like the time, even
I show it: "free trial for 14 days", xbox games go free "

Somebody help me please! Thank you

 

hi there!

Not quite sure what the issues is but we are happy to help troubleshoot if you can provide a bit more detail.

Are you having issues with Game Pass or Xbox Live Gold?

Is the issue with using a trial code or a purchase?

Do you have photos of any errors or messages you are seeing?

Post back and let us know!

 

Thank you very much for taking the time to help me.

Compress a letter of 150 credits for the Xbox store, at the beginning of (xbox-one) an offer appears that reads: Renew your Xbox Live membership and give you a free month of (xbox-game-pass), at that time I renewed, but unfortunately they did not give me the
month of (xbox-game-pass), it seems that you have to buy again.

So in this case I do not know what I can do if I report the problem or what I should do

thanks you

 

Thanks for posting back!

In this case, we suggest reaching out to the
chat or phone team as they will be able to confirm that purchase with you and see why the promotion was not granted to your account.

We wish you the best with that!