Problem with Xbox One Disc Drive

MachineGunnTalk · Jan 13, 2014

Hey guys, has anyone had problems with the xbox not taking discs? i don't mean an error msg but as i try to insert my game in the xbox, it stops eating it half way and completely stops working, system still works but not the cd drive, i even tried to turn
it off/on but it still dead no way i can insert a disc.

I managed to find a way to get it to work again (unplugging it from behind) but the problem arises heavily maybe once a day

Sorry if this problem has already been mentioned

:)

Canon · Jan 13, 2014

Disc drives malfunctioning in Xbox One units

I just read an article that says Microsoft is acknowledging faulty disc drives in some Xbox One units. Some people are having a problem with the drive making a grinding noise and not reading the disc, so if you have this problem, you're not alone!

diamondback8 · Jan 13, 2014

Xbox One Disc Drive Problems Surface

Uh-oh, Xbox One is getting some little trouble, particularly in its disc drive.

According to CNET, a small number of Xbox One owners are reporting problems about the disc drives.

Commenting via the Neowin and NeoGAF forums as well as other sites, users say the console makes a clicking or grinding noise after a disc is inserted and then just stops right there or spits the disc out. Either way, the console is seemingly unable to read the disc.
A few Xbox One owners have posted videos to YouTube that display the problem. One user who who dubbed his post "Redmond, we might have a problem," served up links to videos from four different people who demonstrated the glitchy disc drive.
So far, only a relatively small number of people seem to have reported the issue online. And manufacturing defects aren't unusual for a new product, assuming they affect just a minor percentage of units. Many buyers of Sony's PlayStation 4 have complained about units that crash, fail to boot up, or display a flashing blue light instead of video. Sony called those "isolated incidents" within its expectations for a new product launch.Click to expand...
Click to expand...

So the PS4 gets the problem of the blue light of death, now Xbox One gets the disc drive dilemma. My thoughts on this? Let's just hope that the Xbox One we all get don't end up like the ones reported here. As the article says and as what many people I know say, there's ALWAYS going to be a problem at launches. Underneath the blazing glory of a million-selling consoles, there's minor problems occurring. Let's all hope Microsoft and Sony can solve the problems that may be waiting for other consoles out there.

So for those who own an Xbox One, have you suffered from this? And for those who are about to get one, worried you'll be suffering from this

Via: CNET

Ourkman · Jan 13, 2014

This happened to me for the first time yesterday, and I resolved it the same way (unplugging it from behind). It is almost as if the drive thinks there is already a disc in the drive and will not engage the mechanism to accept "another" one. Unplugging
the Xbox seems to re-set that mechanism. I hope this does not become a recurring issue.

CptMorgan · Jan 15, 2014

I have had the same issue the last week. I am getting sick of having to unplug the power cord every time this happens, as well as when I lose my cable box signal I have to unplug also. And my friend activity feed is all jacked up

MERK21-BD66CE01-0442-4532-B585-DCA2BDD35F25 · Jan 16, 2014

It's happened to me quite a few times also and I've used the same solution everyone else here is using, also getting tired of unplugging the darn thing to fix it. has anyone tried contacting MS and if so what was their answer?

Karch V Amadeo · Oct 31, 2018

Haven't had many issues with mine however this happened once. I fixed mine by attempting to put in a disk to make it accept it, but pull it back before anything is entered (I used a dummy disk I had laying around). Unsure if this will help anyone but there
you have it.

Ragnarok5000

I haven't heard anyone else having disc drive problems with their Xbox One's since Mid-2014, so yes Microsoft fixed these disc drive problems.

SheenStep

the final step i gives is this:

Step 12: Check for disc drive errors
If your Xbox One console is unable to play any disc-based games, you should check to see if a disc drive issue is causing the problem. Please see How to troubleshoot problems playing
a disc on your Xbox One for help troubleshooting disc drive errors on your Xbox One console.

it is absolutely not the disc drive as it is only the one instance where this has happened, also i was told by someone from microsoft live chat to contact the developer, which is 343i, they dont have a direct contact, only halo waypoint, which the post i made
there was a useless as this one.

Azrael008uk

There's no disc drive problem with the XBox ONE.

I think that Looney is Crazy.

blueamcat

Hi Hank! Are they digital or disc games? If disc, does the Xbox One play other DVDs okay? If not, it could be a problem with your disc drive. :/

Daevac7c64936-f42f-4

I've a similar issue but it doesn't read discs atal.

Problem with the disc drive.

Clear your cache in settings under blu ray?

Its not the disc drive I have xbox one game disc that work fine.

Problem with Xbox One Disc Drive