Problem with xbox live rewards and microsoft rewards

hi, i have a problem with xbox live rewards, so, i have 10250 xbox credits rewards and they were deposited on may 29, i have to wait the deposite of this 10000 xbox credits on my microsoft account on june 15th or maybe i have to cancel the transition to
microsoft rewards for claim this credits and wait the deposite on my account? thanks

:)

 

Rewards

Hello bltstephen,

We see that this account has only 750 Xbox Live Rewards Credits. The Microsoft Rewards and Xbox Live Rewards programs are two separate programs, with no overlap. If you have an issue with Microsoft Rewards, you would have to contact their support for assistance.

 

Changing region

Hello Null Logic Nova,

It is no longer possible to change the region of your Xbox Live Rewards account, since we have disabled new user registrations for your region. If you choose not to change your region, your deposits will continue to fail, and your Credits will remain in
your Xbox Live Rewards account. Since these Credits will still be in your account at the time of the transition, these funds will be converted into Microsoft Rewards points:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

...


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalogue. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making
the transition to Microsoft Rewards.



Since Xbox Live Rewards is ending, your Xbox Live Rewards account will be closed. However, we will transfer over any MyVIP progress you may have had, which are associated with certain benefits in Microsoft Rewards:

What will happen to my MyVIP Star Rank in Microsoft Rewards?



MyVIP Star Ranks are not part of the Microsoft Rewards programme. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period until
31 December 2018. Click here to learn more.

Note that we are referring to opting out of Xbox Live Rewards. If you opt out of Xbox Live Rewards you will immediately close your account and that information will not be transitioned to Microsoft Rewards, and your pending funds
will be scheduled for a deposit that will occur by the time of the transition to Microsoft Rewards for your region.

 

They would be scheduled to deposit in mid-June. There's no need to cancel anything in order to get the deposit.