Problem with xbox live gold prepaid code

Hello,

I'm not sure in which category to put this post but i hope someone at Xbox Support could help me with an xbox live gold code problem.

Now my request is hopefully not a big deal but goes as follows: On the 11th of may 2018 i bought an xbox live code for 12 months on a third party website that was already used. I contacted the seller on the website who asked me for a date and time when the
code (key) was used. (I have copied the reply of the seller below.) This i'm pretty sure is to make sure that i have not redeemed the code and now try to get another one for free.

''Hi the code has been redeemed.''

''You should contact Xbox support to ask when the key was used (date + time) and provide us with a screenshot of the conversation.''

This is the Xbox Live code:

39PXG-TKY7C-V6FQX-6FTKT-RQJFZ
The only thing i am asking for is a date and time stamp of when the code was redeemed, i hope somebody can help me with this so that i'm able to get a new code. If so, that would be very much appreciated!

Regards,



:)

 

Gold subscription does not except prepaid cards.edit

Doesn't trust banks or credit card companies. Tries to use their pre-paid cards.

I fear for this person's future when they try to buy a house with no credit. Maybe they are rich and will just buy it out right with their mattress money.

As for a solution to your problem, use your prepaid card from a company you don't trust to buy a 12-month or 3-month Xbox Live Gold card from the store.

 

Gold subscription does not except prepaid cards.edit

I have used prepaid visa/mastercards in the past and they have worked. I never tried for a gold sub though because I would never pay full retail price for a gold sub

 

You'll need to contact support directly. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

You should never post codes on the forums. These are public so anyone could steal it.