problem with xbox live gold payment

Hello, I bought on July 07, 2018 a subscription or a month, so it should be even more available that I still have this subscription but I have to pay 1 more month as if I activate a payment periodic while I bought this subscription with the balance of my
microsoft account that I updated with a prepaid card and that I can not cancel this car subscription the button '' cancel '' is not displayed.

:)

 

How to Manage your Xbox LIVE payment options

Overview

You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

It is easy to edit your payment options on your console or at Xbox.com

Steps to Follow

Add or change a payment option using your console

1) Use your Xbox LIVE gamertag to Sign in.

2) Proceed to Settings and then select Account.

3) Select Manage Payment Options, and then choose either of the following:

• If you want to add a new credit card, select Add Credit Card.
• If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.

4) After making changes to payment options, select Update Payment Option.

Add or Change a payment option on Xbox.com

1) Go to My Account.

2) Select Payments and Billings and click on Manage Payment Options.

3) You may be required to Sign in using your Microsoft account (email and password).

4) Proceed to do either of the following:

If you want to edit a payment option, select Edit.

If you want to add a payment option, you can do either of the following:

• Click on Add New Credit Card and enter the credit card information
• Click on PAY with PayPal and follow the instructions.

 

Idk

Update Account There is a problem with your payment option. Please update your payment information to continue your Xbox LIVE membership. You have two options to update your Xbox LIVE membership: edit an existing payment method or add a new one.

Prepaid 12M Xbox LIVE Gold

You do not have any payment options on file.

 

​Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there. If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
   
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

​ If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

 

but i have the same problem in PC

(xbox.com)

https://www.noelshack.com/2018-33-1-1534190860-screenshot-20180813-220229.jpg