Problem with xbox app launching

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

First try to reset the Store

- Go to settings by pressing the Windows + i keys

- Navigate to Apps >>> Applications and features.

- Select the Microsoft Store application and then click Advanced Options.

- Click the Reset button.

- Confirm the reset by clicking on Reset again.

- Check the store and see if the issue is resolved.

If that doesn't work, then try to clear the Store cache;

- Try and press the "Windows + r" keys and type "wsreset.exe" (without the quotes)

- A command prompt window will pop up and close after a few seconds.

- When the Store automatically check if the issue is resolved.

Hi, you said launch the game via the xbox app & also tried it with microsoft store, have you launch it simply via the windows start
menu? I had a similar problem with the Xbox app (there are two updates of that) and it allowed me to launch the game I was on at the moment.

Ok, I was launching from the Microsoft Store. Thus, launching the Xbox Companion App, signing out of Account A, in to Account B, fixed the problem.

Error 0x80070005 occurs when you launch a game or app on Xbox One

You see the following error code when you try to launch a game or app on your Xbox One console:

• 0x80070005

This means that there might be a problem with the Xbox Live service, or that there’s an issue with the item you’re trying to launch.

Are you enrolled on the Xbox Alpha dashboard for the Xbox One? Alpha users are experiencing multiple issues with various apps. Clearing the save data on a few other apps that won't launch sometimes fixes this problem if you aren't enrolled in any dashboard previews.

There is also a problem with the 360 version of the Netflix app recently, although I'm not sure what is causing it. You can try clearing the cache on the internal HDD as well - this solves many problems with apps failing to launch on 360.