Problem with xbox 360 games, Mobile payment Option on XBOX One S

Hey

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to use your Xbox subscription benefits.

I would implore you to Contact Xbox Customer Support as they would be able to assist you further on this matter.

This can be done by following these simple steps:

Log in to Xbox.com

• Step 1: Scroll down, and select Support at the bottom left-hand side under Xbox.
• Step 2: At the bottom of the page, click on Contact Us
• Step 3 : Select Billing & accounts then "See other options"
• Step 4 : Select your Issue – Payment & billing
  • Select - "Show contact options"
  • Select – Request a call from Support

I hope this is of some use to you

Thank you for the tip. I tried they insisted that I could only download it on 360 !

But the link he gave me :

https://support.xbox.com/en-US/bill...s/troubleshoot-xbox360-marketplace-purchasing

Helped me figure it out. It seems that the xbox 360 payment platform does not recognize mobile payments (Even though in the past I had no issues). I went to my account and added paypal as a second payment option and it worked !

You need to add a payment option to purchase it from the website any games including games with gold

You can only do it without a payment option from a 360 console

Xbox one doesn't not queue 360 games unless in s specific retro collection like capcom and Konami retro packs

The xbox one only displays the xbox one marketplace visa versa with 360

Only the website uses both and only xbox one marketplace doesn't use a payment option

Then 360 webmarketplace requires a payment option paid or free

You'll be able to purchase Xbox One games for sure, it's the 360 games you'll have problems purchasing. Do you know anyone who has a 360 at all ? you could maybe add your account to that 360, add your card as a payment option, remove your account from the
360, then you'll be able to purchase xbox 360 games on your Xbox One.

It's a weird situation but as it states on the link in my previous post, if you're not seeing a payment option then you need to add the payment option on a 360.

Quite often that payment option must be added on an Xbox 360, even adding a payment option on your Xbox One or PC will not in most cases allow you to download Xbox 360 games on your Xbox One.

That's not quite true. I no longer own an Xbox 360, and I recently changed my payment details on my account. I can still redeem free GwG Xbox 360 games, either via my Xbox One or PC, no problem.

What is true, is that a payment method is a mandatory requirement if you try to obtain such games with an Xbox One or a PC.

If you have an Xbox 360 however, no payment option is required to redeem these games via that console. I don't know why this is the case, my best guess is that it's a left over glitch or unfortunate quirk of Microsoft switching from MS points to a currency
based system.