problem with x box jig saw game

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Sorry this occurred for you QuietCargo, unfortunately there have been some ongoing issues with micro puzzles for some time. Many folks are having issues with it. I have heard no answer yet that Microsoft is looking into it, nor if even the Xbox folks are
responsible for them. My best suggestion is to go to the support website at support.microsoft.com and report your issues there. Hopefully with enough feedback they can look into the underlying issues to fix the game.

Have you tried clearing your cache, I know this may seem insignificant but it can sometimes help clear up issues such as the one your describing. Hope this helps

Keep Calm & Game On!

Hi just thinking, x box A is linked with my brother’s account who has the game pass. I think my brother hasn’t bought the game, but with x box A being linked with his, I was able to get the game. X box B is linked to x box A but not directly linked to my brothers x box so that’s why it didn’t let me get the game. Problem solved I suppose.

Bonjour, désolé pour le désagrément, dans ce cas contacter directement le support Xbox de votre région pour plus de renseignements concernant le remboursement.

Passé une agréable journée en espérant que votre problème sera vite résolu.

Sébastien.

Ambassadeur Xbox

[Translation - Hello, sorry for the inconvenience, in this case directly contact Xbox support in your region for more information regarding the refund.

Have a nice day hoping that your problem will be quickly resolved.

Sebastian.

Xbox Ambassador]