Problem with update error code 0x8923000E

420time · Aug 12, 2023

I have tried all the microsoft help/ troubleshoot things my code does not exist on anything it tries sending me to.... tried costumer support phone number just tells me to go to the place that does not have my problem

my xbox series s did not have internet for 2 months tried going online and now its just a dust collector.....

:)

420time

I always get router and modem mixed up.... I plugged main internet source directly into xbox and its updating, instead of the wired connection through the one that also gives you wifi....

never had an issue before it was offline for 2 months so no clue.......

but at least there is a response on the internet that might actually solve someone elses problem!!!

XBF Steven R

Hey there
mannypfeiffer,

Thanks for reaching out to this Community for assistance on this error you're getting.

I can understand how getting an error that doesn't come up with any solutions through the website could be really confusing.

Seeing as this error is somewhat unusual, can you outline what troubleshooting steps you've taken at all so far?

Also, when do you normally experience this issue when you do?

When you get a chance let us know a little more detail about what's happening so that we can get to the bottom of what's causing this problem.

Much thanks!

LFC JAY E 9193

Hello Mannypfeiffer, Jay here.

Have you tried the steps on this site below.

https://support.xbox.com/en-NZ/xbox-one/errors/error-code-8007019x

Hope that helps

Jeremy2085

Speak too microsoft or try reseting your console.

bumgarb

I've had time to just allow the Xbox to sit on the dashboard, unresponsive. to the controller.

It eventually shows me the below screen and the controller then works, but I'm not getting anywhere resolving the issue.

First screen

-----

There was a problem with the update

You need this update to use your console, but something went wrong. For help, visit xbox.com/xboxone/update/help.

Console ID: <omitted>

Error code: 0x8923000E 0x00000000 0x00000202

[Try again] [check network] [skip and stay offline] [turn off xbox]

-----

Trying again has failed multiple times. Checking the network doesn't do anything. Skip and stay offline takes me to the dashboard where the screen dims again and becomes unresponsive again. Turn off isn't a solution. Turning back on just restarts the
cycle of dim screen and unresponsive dashboard.

Holding both triggers and bumpers shows me this screen:

-----

10.0.15034.1001 (rs2_release_xbox_1703.1703.170210-1900)

Console ID: <omitted>

Error code: 0x8923000E 0x00000000 0x00000202

-----

I've tried searching those error codes, but the MS Xbox One error code help search states those codes do not exist.

Problem with update error code 0x8923000E