problem with the Windows 10 application

Hi IffyL Ryuzaki,

Having an incorrect configuration setting is one of the reasons why your Xbox app is not able to connect to your Xbox One console. To help you resolve this concern, I need to collect more information. Kindly answer the questions below:

• When did the issue start?
• Were you able to connect your Xbox One to your Xbox app on Windows 10 before?
• Are you getting any error messages when trying to connect your Xbox app on Windows 10 to your Xbox One console?
• Are you using the same network?

Meanwhile, if you are trying to stream in the Xbox app on Windows 10 from the Xbox One console. You can follow the steps provided on the link below:

How to use game streaming in the Xbox app on Windows 10

Hi there!

Happy to help troubleshoot that party chat issue.

So we can better assist you can you provide us with a bit more info?

Do you see the same issues with multiple mics on your PC?

Do you use a controller with the headset and PC, and how is that wired to each?

Can you navigate to settings > Network in the Xbox app and send us a photo of what you see?

Have you gone through all of the steps on the
Windows 10 party chat troubleshooter?

If you are seeing a Teredo error be sure to follow the
Teredo guide to resolve that issue first.

Post back and let us know!

Hello again,

And thanks for your answer.

* Do you see the same issues with multiple mics on your PC? *

- Yes, and this only happens to me with the xbox app.

* Do you use a controller with the headset and PC, and how is that wired to each? *

- I do not know what you mean.

My headphones are these: Stinger FX 70 H

and I plug them in like any other headset.

In the green the audio and in the pink / red the microphone.

* Can you navigate to settings> Network in the Xbox app and send us a photo of what you see? *

- Yes, here you are!





* Have you gone through all of the steps on the Windows 10 party chat troubleshooter? *

- If it's the first thing I did.

* If you are seeing Teredo error be sure to follow the Teredo guide to solve that issue first. *

- I do not see that error.

If you need anything else let me know, thanks.

Thanks for that info.

The Moderate NAT it definitely an issue and we would need to clear that up first before seeing about additional causes.

When you went through the guide we shared were you ever able to get an Open NAT?

Have you tried port forwarding the PC and opening ports for the app on your router?

If none of the steps worked from the guide for the NAT issue I recommend reaching out to your Internet Service Provider (ISP) so they can assist with clearing up the NAT issues on your network.

Hello again,

And thanks for your answer.

* Do you see the same issues with multiple mics on your PC? *

- Yes, and this only happens to me with the xbox app.

* Do you use a controller with the headset and PC, and how is that wired to each? *

- I do not know what you mean.

My headphones are these: Stinger FX 70 H

and I plug them in like any other headset.

In the green the audio and in the pink / red the microphone.

* Can you navigate to settings> Network in the Xbox app and send us a photo of what you see? *

- Yes, here you are!





* Have you gone through all of the steps on the Windows 10 party chat troubleshooter? *

- If it's the first thing I did.

* If you are seeing Teredo error be sure to follow the Teredo guide to solve that issue first. *

- I do not see that error.

If you need anything else let me know, thanks.

It seems the problem is linked to Windows 11 ARM version, but I see there is also the problem on windows 10 so...

Could someone (from Microsoft ?) confirm issue applicability ?

Thanks a lot for any information