Problem with the installation of a new game on xbox game pass

Hi, Alejandro my name is Jhon, and will be a pleasure help you

The "sad face" error on the Xbox Game Pass app can be frustrating, especially when you're excited to try a new game like Assassin's Creed Valhalla. Based on my experience with issues like this Here are some things you can try to troubleshoot the issue:

Basic Checks:

Internet connection: Ensure your PC has a stable internet connection. Try restarting your router and PC.

Xbox app updates: Check if the Xbox app has any pending updates available. Update it if necessary.

System updates: Confirm your Windows is up to date. Open Settings > Update & Security > Windows Update and check for updates.

Downloading Issues:

Storage space: Verify if you have enough free storage space on your drive to install the game.

Installation location: If you have multiple drives, check if the download is trying to install on the correct drive. You can choose the installation location in the Xbox app settings before starting the download.

Corrupted files: Try removing temporary files and restart your PC. Press Windows Key + R, type "%temp%", and then press Enter. Delete all the files and folders in this temporary directory.

Sign in/out: Try signing out of the Xbox app and signing back in with your Microsoft account.

Restart Xbox services: Press Windows Key + R, type "services.msc", and press Enter. Find "Xbox Live Networking Service" and "Xbox Live Game Save Service", right-click on each and select "Restart".

Run the WSReset tool: This tool resets the Windows Store cache. Press Windows Key + R, type "wsreset", and press Enter.

Parental controls: If you have parental controls enabled on your account, verify if they restrict Game Pass downloads.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

You can install the Xbox Game Pass mobile app, and it will send notifications when games are leaving Game Pass and when new games arrive. If you can't install the app, you can follow Xbox Game Pass on Twitter. There is also a Game Pass section on the Home
Dashboard of the Xbox console now where you can find this information.

https://www.bleepingcomputer.com/news/microsoft/microsoft-finally-shares-fix-for-xbox-game-pass-installation-errors/

if the download won't start, it also helped to reinstall the bugged gaming service

Same problem, I can't install new games, the problem is in the latest update of the Gaming Service (3.63.31001.0) by removing it the games can be reinstalled on any drive, but it will reinstall and block downloads again.



Is there a way to install previous versions of the Gaming Service that had no problems, because it was updated on the Windows 11 Desktop and the Windows 10 portal that recently had no problem.



Unusual that Microsoft lets pass updates that directly destroy the Xbox app and even damage the system.

To reply myself it's working now. The xbox game pass app on my mobile showed me the notification as "this new games are available" and the game started to install so my guess is that it was a problem in the server side? Anyway, everything seems to be working
now