problem with the controller

gountazzio53 · Jul 22, 2018

Hello, I bought a new controller in february but the joystick is already broken and I never fell the controller.

I wish know if be remplaced.

Goodbye.

:)

Evil Monkey 730 · Jul 22, 2018

Problem With Controller

there are certain instances with controllers that this happens, for the certain controller your using, you might either have to get another, or just deal with this issue

Dragezaa · Jul 22, 2018

Problem with controller

Hello everyone. I'm french, so excuse my english which may not be perfect.

Friday I just got my Xbox. I came back home and tried to install it, but immediately i get a problem. The screen "freezed" on an image of the controller, and then nothing happend for half an hour.

After several hours of web searching, someone suggest me to plug the controller with a wire directly to the console. But now, 2 days later, i still can't use my controller wireless. It need to be constantly plugged :/

Has someone experienced the same problem than me? What should i do? I don't want to send back my Xbox because I'm not sure I will get a new one soon ^^

denis97g · Jul 22, 2018

look here https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

ThatShowTime · Jul 22, 2018

Simply create the repair order if warranty still here.

Amph82626463 · Jul 22, 2018

Try your local game shop and see if they do repairs for things like that!

At the Nozzle · Nov 4, 2018

Hey gountazzio53,

I'm sorry to hear about your controller! However, Microsft can help! You should register your device for repair here:

https://support.xbox.com/en-US/my-account/warranty-and-service/register-your-product

To help you out here is an article on how to register https://support.microsoft.com/en-us/help/18878/microsoft-xbox-device-registration-process

I hope everything gets fixed and you can enjoy playing again.

Best,

Nozzle

onyxishere

have you considered trying the other usb port or a wireless controller?

EnenDaveyBoy

take it back to the shop......

TifaParker

Four Channel,

In my experience, I've had a lot of people have issues with controllers where buttons would not be completely "functional" to where not all buttons would move. And in SOME instances, when they would charge or change the batteries, it would work again. I'm
not saying this is the problem, i'm simply saying he should eliminate ALL possibilities before looking into a replacement/defect controller.

Trust me, I worked at Gamestop for many years, and now I have seen it a lot of times.

But you also do have a good point Four Channel, to where it may be a defect, but we just want to once again eliminate all possibitlites. I'm not trying to say you're wrong, because your not.

Just wanna make sure we check everything out, and charging was
one of the troubleshooting that has solved an issue like this with many people I haev assisted in the past.

Happy gaming!

TifaParker

Awesome! Yes, let it charge for a day, get back to me on here if anything changes. Hope it works out for ya! Also, let me know how long ago you got your console with this controller. Good luck!

x24hrs2livex

You should visit http://myservice.xbox.com and register your console. Once registered do request an accessory replacement

problem with the controller