problem with the app

Discus and support problem with the app in XBoX Games and Apps to solve the problem; Hello, The app constantly crashes, it doesn't save the daily challenges and it's annoying. In a day in order to finish the daily I have to reopen the... Discussion in 'XBoX Games and Apps' started by Faith Angels, Mar 15, 2017.

  1. Faith Angels
    Faith Angels Guest

    problem with the app


    Hello,

    The app constantly crashes, it doesn't save the daily challenges and it's annoying.

    In a day in order to finish the daily I have to reopen the app at least 67 times, not to mention that when on loading it freeze and then sudden crash.

    :)
     
    Faith Angels, Mar 15, 2017
    #1
  2. Loraine Mon
    Loraine Mon Guest
    Problem with the Xbox app

    Hi,

    Network connection errors in Xbox App may occur if the app was blocked on Windows Firewall settings or your router settings.

    To resolve your concern, go to this
    link     and follow the suggested solutions so you can connect the Xbox App to the network.

    Changing some of your network settings can also help resolve your concern. To change the settings, follow the steps below:

    1. Press the Windows key on your keyboard, and then type Internet Options in the search box.
    2. Click the Connections tab, and then click on the LAN settings button.
    3. Uncheck Use a proxy server for your LAN, and then check Automatically detect settings.
    4. Click OK, and then click OK again to save the settings.
    5. Launch Xbox app and check if you were able to connect this time.

    Keep us updated with the results after performing the suggested solutions above.
     
    Loraine Mon, Mar 15, 2017
    #2
  3. XRoyalXSnip3rX
    XRoyalXSnip3rX Guest
    Problem with the Xbox app

    Sorryrry if this isn't the right format I'm new to this. My Xbox app states I have no internet connection and won't let me through but I'm obviously connected and everything else on my pc works perfectly. I have reset network or something like that and it's
    been about 6 months of this. Any help?
     
    XRoyalXSnip3rX, Mar 15, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    problem with the app

    Hey there Faith Angels,

    Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and
    let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Mar 16, 2017
    #4
  5. Wilfred Mac Win User

    problem in the app

    Hi,

    To resolve your concern with the Xbox app on your Windows 10, we recommend running the troubleshooter for Windows apps by clicking this

    link    .

    After running the troubleshooter for Windows apps, you may also check this
    link     and follow the solutions provided.

    Keep us posted.
  6. XBF Amber M Win User

    App Problems

    Hi
    Infinitics    ,

    Thanks for posting here on the forums. Regarding issues you are experiencing on the Xbox 360 with your apps, and receiving the error code 807B0193, we would like to let you know that our internal
    teams are currently working diligently to investigate and implement a resolution for this. We do not have a date or time when this will be resolved but are sure that this will be resolved soon.

    In the meantime, it may be worthwhile to keep any eye out for any updates concerning this issue via the following:

    https://www.reddit.com/r/xbox/

    https://twitter.com/xboxsupport

    Thanks again and we will update you as necessary when we have further information to provide.
  7. Wilfred Mac Win User

    problem in the app

    Hi,

    To resolve your concern with the Xbox app on your Windows 10, we recommend running the troubleshooter for Windows apps by clicking this

    link    .

    After running the troubleshooter for Windows apps, you may also check this
    link     and follow the solutions provided.

    Keep us posted.
  8. KnowledgeSPower Win User

    App problems

  9. Mister Mascot Win User

    problem with the app

    Hey there Faith Angels,

    Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and
    let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
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problem with the app

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