Problem with the $12.50 3 month deal

SIR Bumpaous · May 7, 2019

So i tried to buy the $12.50 deal thursday and Friday, and i do have 30 dollars. However, every time i try to buy it, it asks me “how i would like to pay the rest”.

I definitely have enough money for it, why is it tell me i need more? The original deal is $25. So i could afford even that!

Why is it tell me i cant afford a $12 deal when i have $30 in balance?

:)

His Demon Queen

Sorry to hear that. Are you sure you're selecting the correct subscription?

XBF Steven R

Hey there
SIR Bumpaous,

Thanks for reaching out to the Community for support on this issue.

I can totally see how missing out on this cool promotion could be concerning.

The
best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Thanks !

SIR Bumpaous

How do i actually go about doing that? I contacted the support team on twitter through DM and directed post and never got an answer.

as for this website, everything seems to be hiding from me.

it took me thirty minutes just to find out where to post about my problem. When i clicked on support the first time, i didnt see any “contact us”. When i saw “contact support” i figured thats what that was, but it brought me to “commonly asked questions”
and not support.

MasTerKi3Z

When something like this happens you have to talk to Xbox support, they can solve a problem like this

SIR Bumpaous

I am sure. I have a short clip and screenshot of it telling me i need to pay the rest.

Essentially locking me out of the transaction unless i fork over a credit/debit card to the account.

Problem with the $12.50 3 month deal