Problem with subscription

VinceA37 · Feb 13, 2018

Can not pay the late subscription with my new card, what to do? Help meeeee !

:)

Smwutches · Feb 13, 2018

Problem with cancelling subscription

You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Miss Ghidorah · Feb 13, 2018

problem with premium subscription

Hey there Muddylady -

Sorry to hear about any frustration that may have caused. Unfortunately, we're unable to assist with account and billing issues here on the public facing forums. You will need to speak directly with phone
or chat support for further assistance.

Please let us know if you have any additional Xbox support questions! We're here to help.

Geth · Feb 14, 2018

What is it saying when you try to enter it?

Geth

What is it saying when you try to enter it?

XBoxpsycho8192

This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.

S2k.QuAnZ

Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.

XBF Brad A

Hello Scream,

You will need to request a call from support and speak with an agent.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

ScreamX D117

Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it

Problem with subscription