Problem with series 2 core control and recieved a more broken one.

Discus and support Problem with series 2 core control and recieved a more broken one. in XBoX on Consoles to solve the problem; I have an Xbox Elite series 2 core controller had fun using it since it feels more sturdy than the rest until it has been randomly shutting down. Made... Discussion in 'XBoX on Consoles' started by Jairo Marquez, Oct 14, 2023.

  1. Problem with series 2 core control and recieved a more broken one.


    I have an Xbox Elite series 2 core controller had fun using it since it feels more sturdy than the rest until it has been randomly shutting down. Made a report to fix it got a shipping label and waited for a response. They gave me a new one with a different serial number. When it arrived it wasn't the same serial number as they stated. Plus this ones doesn't even work. I'm having trouble trying to talk with someone so I'll leave my case here.

    :)
     
    Jairo Marquez, Oct 14, 2023
    #1
  2. Darhyl Amizola Win User

    Problem with series 2 core control and recieved a more broken one.

    Hi Jairo! I'm more than happy to help you!

    I'm sorry you are experiencing this with your Xbox Elite series 2 replacement controller. I know how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

    Based on your description, kindly reach out to Xbox Support immediately as they have the tools and resources to properly investigate this case and possibly rectify this.

    Chat Support:

    1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    2. Click on the "Contact Us" button in the right of the screen.
    3. Select the issue you need help with and click on the "Next" option.
    4. Sign in to your Microsoft account.
    5. Follow the prompts to connect to a live chat agent.

    For Callback Support:

    Step 1 ----select Xbox One
    Step 2 ----select see more options then subscription changes
    Step 3-----select show contact options
    Step 4 ----select request a call from support

    Once they call, explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time.

    You may also check these links for reference:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

    https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. TimmyHD Win User

    Is it normal for both analog sticks to be pulled up and pushed down a bit on a new xbox Controller

    I have no problem with the standard series X and X box one pads

    but my Elite Series 2 has a lot of stick issues and the tension tighten tool

    thing was not in the sealed box with the new core controller

    despite it being on the box it should be include, my pad replaced

    the broken Black one which came with everything but broke the

    next day I am hoping the Elite Series 3 is better, it would be nice

    if they did a version with advanced chat audio and EQ like

    one of the Branded Licenced controllers do, but hey gone off topic a bit.
  4. ngocphi Win User

    Why doesn't Xbox didn't have a Xbox 360 Menu application on Xbox One and Series X|S?

    Xbox 360 uses IBM power pc cores using RISC

    Xbox one and series x uses amd CISC CPUs with RISC instruction sets and that's the plain English explanation there are more details then that

    GPU and cpu are based on rdna 2 and threadripper zen 2s on the series x

    Where xbox one uses 3 amd jaguar cores
  5. D4vid 360 Win User

    Elite Controller V2 And Hair Trigger Lock Sleeves coming off!

    My series 1 has had several problems after some months of use: over all right stick and RB button. From what i know and what i observed, series 1 and 2 share the same problems and fragility

    It is a shame that a premium quality controller is so easily broken
  6. KingAngel 夜神 Win User

    Broken Series 2 controller

    I purchased it from Amazon beginning of December 2019. It was a gift for christmas.

    Amazon said it is out of there 30 day window to replace it.

    I have to talk to Microsoft about a repair.

    With the Covid-19 outbreak it seems I am stuck.
Thema:

Problem with series 2 core control and recieved a more broken one.

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