Problem With Rewards Points

Hi, I've been having a problem with my rewards points not being deposited when I buy games on the xbox store, so it's pretty much like I bought a game without being rewarded for it and getting some sort of rewards points back from that purchase. Every time
I log into my xbox live rewards account my balance on my points always says 0, when I've been making at purchases lately at least one a month or so. It's been frustrating me because the point of this program is to get rewarded for your purchases or the things
you do on your xbox, if that's the case I rather just buy my games on an actual retail store. Can I get some sort of assistance to know what's going on here or if i'm doing something wrong. Thanks...

:)

 

problem with reward points

ive been waiting for my reward points to transfer to my acc. was wondering if i could get further help in resolving that

 

problem with reward points

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions forum.

 

In order for support to check your account, you'd want to post in the Xbox Rewards Questions forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.