Problem with reward points

SoldierOfGod88 · Jun 22, 2018

Hi

Received an email about my reward points,I have 11,154 but have received no credit at all and it says there is a problem with my account

Thanks

:)

Smwutches · Jun 22, 2018

Problem With Rewards Points

In order for support to check your account, you'd want to post in the Xbox Rewards Questions forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

Fak3sick · Jun 22, 2018

problem with reward points

ive been waiting for my reward points to transfer to my acc. was wondering if i could get further help in resolving that

XBLRewards8 · Jun 26, 2018

Hello SoldierOfGod88,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog

Smwutches

In order for support to check your account, you'd want to post in the Xbox Rewards Questions forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

XBLRewards8

Hello daveykinetic,

All Xbox Live Rewards offers are only for Xbox Live Rewards members. Since your purchase was made while not enrolled in the program, you would not be entitled to any Rewards Credits. Furthermore, we see that your Microsoft Account is set to the South African
region. Since South Africa is not a Rewards member, you can not join the program. You can confirm your region from your commerce account at (https://commerce.microsoft.com/).

Smwutches

There was no deposit scheduled for the 15th. The first deposit for this month took place on the 9th. So if you had requested a deposit on the 9th, they will be deposited with the end of the month deposit which will take place in a few days.

Smwutches

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions forum.

XBLRewards8

Hello Drei1994,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since you only hit the 5000 Credit amount required for a automatically scheduled deposit on the 16th, your deposit should occur with this month's mid-month deposit. Since you have been automatically scheduled for a deposit, there is no
need to request one manually, so that button has been removed.

Problem with reward points