Problem with Renewing Membership

I'm not sure if this is the right place to do this or not, but I recently purchased a 12 month prepaid card and every time I put in the code, I get an error message saying I should try again in a few minutes or go to xbox.com/errorhelp. I have put in the
code at least 20 times and it has been 2 hours or so, but I am still receiving the same message when I put my code in. Is it a network problem or is there something wrong with the code I bought? Thanks

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

PROBLEM RENEWING MEMBERSHIP

Where are you trying to purchase this? What code/message do you get when purchasing on the console? I see your account here is still Gold, are you referring to a different account?

 

What is the error code you get? It will appear at two lines of letter and numbers at the bottom right corner of the redeem box on xbox.com.

 

Xbos-0x80169D3A

7e7a5dc9-fe41-4e0f-95cd-bf669d6a267c

 

You see the following error code and message when you try to make a purchase on your Xbox console:

This may mean one of the following:

• Your Xbox subscription has an outstanding balance, and new purchases are being declined.
  
• Your PayPal account country/region doesn't match your Microsoft account country/region.
  
• Your Microsoft account has incorrect or incomplete billing information.
• There's an issue with a prepaid code you used.

Please try the solutions listed on the
Support Page. Or Contact Official
Xbox Support.

 

Where can I view the billing information associated with my account?

 

Scratch that, I found it. Let me see if updating the billing info works.

 

Finally got it to work. Turns out I owed $20 bucks because I forgot to turn off auto-renew on my old credit card, so I paid it off and the code went through properly. Thanks for the help man!