Problem with redeeming Xbox code from PC

Discus and support Problem with redeeming Xbox code from PC in XBoX on Windows to solve the problem; Problem I received an Xbox code for a 12 month subscription. Since my current subscription was about to expire, I tried to renew it using the code.... Discussion in 'XBoX on Windows' started by np_6, Jan 23, 2021.

  1. np_6
    np_6 Guest

    Problem with redeeming Xbox code from PC


    Problem

    I received an Xbox code for a 12 month subscription. Since my current subscription was about to expire, I tried to renew it using the code. When viewing my subscription through the Xbox PC app, I was instructed (and redirected) to redeem the code through
    the browser at the link

    https://redeem.microsoft.com/enter?ref=xboxcom&fref=accountportal&rtc=1

    I went there and, after logging in, tried to redeem the code, but it failed with the error

    Code:
    Check the instructions that came with your code. You might need to redeem it on a different web page.
    Redeem: [url='https://setup.office.com/?token=Q96YT-3YPYG-KC9XW-VQJRY-JDDHZ']Microsoft 365 Family[/url]
    [url='https://office.com/setupkey']Microsoft 365 Business Apps[/url]
    Xbox. Please redeem this code on your console.
    However, my Xbox PC app instructed me to redeem it an that page, and redeeming it via a console was not an option (I do not own one). I tried multiple times, logging in through a different browser, manually entering the code - no
    change.
    Solution

    In the end, I found a workaround - I visited the Microsoft Store via the link below, clicked on `...` -> `Redeem a code` and entered the code and it worked.

    https://www.microsoft.com/en-us/p/x...hs0?wa=wsignin1.0&activetab=pivot:overviewtab

    Bugs

    1. If the initial page I've visited is not the proper one, please change the link in the Xbox PC app to point to the proper page.
    2. If the page is valid, then please enable the initial page it so that it works fox Xbox as well (ideally, all Microsoft gift codes can be redeemed on a single page).
    3. The error message shown above is not applicable to people who do not own a console but use Xbox on PC, and should probably be changed to be inclusive of both platforms.

    :)
     
  2. Temenist Win User

    Cool, the discord nitro code was invalid when i tried to take it using my friend's xbox, and now i don't have nitro, and can't do anything about it. (PC user)

    Well for one you cant redeem a discord code on a xbox its only a pc or mobile app

    Follow the link in your email to redeem the code
    The problem actually is, i can't redeem the Discord Nitro because it gets a ''Unknown Gift Code'' error (it's the code i got from the xbox), (trying on pc).
  3. CheckSimMS Win User

    Redeemed games not appearing in My Games and Apps section

    Ricardo,

    Clicking on the game icon from the orders showed me what the problem was. The code I redeemed was for the PC version of the game, not the Xbox version. That's why the game was not appearing on the Xbox.

    Thanks for the help.
  4. dvante Win User

    Minecraft Windows 10 Edition

    there should be a spot on the mojang site to redeemed it but if you didn't a code from xbox then you won't redeemed it on xbox either way so if you did get a code then its for pc
  5. ZERO 117MX Win User

    GEARS OF WAR COLLECTION FREE ....BUT REDEEM CODE NOT WORK

    I had the same problem, the solution is to go to the microsoft official website and redeem the code there, the problem is from the xbox one in the option of "Redeem code 2".
  6. WONTOLLA JACK Win User

    Gigantic closed beta

    I have a similar problem ... when I go on my account in the gigantic site can choose to redeem the code for the beta on Xbox One and / or PC, if I select one xbox I was sent to the xbox store on the page to redeem the codes 25 digit code which, however,
    I do not have. but if I select the PC the code to enter the store appears automatically (I tried to use the code in the store pc xbox but it always fails)
Thema:

Problem with redeeming Xbox code from PC

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