Problem with preorder and punchcard about it

derfy-298354F8-3AC2-466A-9A82-372BE1B9CD79 · Jan 9, 2018

Hi Support

Bought 3 games on preorder for the mission about it :

Dragon Ball Z Fighter

Sea of Thieves

Monster Hunter

On the same day but only got 2 stamps on my punchcard.

Can you take a look at it ?

Thks

Best Regards

:)

XBLRewards8 · Jan 9, 2018

Problem with preorder punchcard

Hello WAWARUN420,

For this offer, only pre-orders during the offer period are eligible for punches. Therefore, only your purchases of Dead Rising and Skyrim were eligible, and received punches.

WAWARUN420 · Jan 9, 2018

Problem with preorder punchcard

I preordered 3 of the required games to get the 15,000 points but only 2 games registered. I think the problem was because i preordered skyrim 12 hours before it came out but it still says preordered. can someone please help me so i can get the points i've
earned.

XBLRewards8 · Jan 11, 2018

Hello derfy,

Apologies for the inconvenience. We have identified an issue with the title "Sea of Thieves" where our system is incorrectly ignoring the purchase due to it's "Play Anywhere" status. We are working on resolving this issue, and you should see the purchase
progress this offer shortly.

XBLRewards8

Hello derfy,

Apologies for the inconvenience. We have identified an issue with the title "Sea of Thieves" where our system is incorrectly ignoring the purchase due to it's "Play Anywhere" status. We are working on resolving this issue, and you should see the purchase
progress this offer shortly.

Smwutches

VIP and the punchcard are two separate then. In order to qualify for the punchcard, the games have to be preordered during the offer period. Anything preordered before October 1 would not be eligible.

Smwutches

If you're talking about the Microsoft Rewards punchcard, you'll need to contact their customer support via their redemption page for assistance. If you preordered the game it would not be eligible.

If you're talking about the Xbox Rewards punchcard, you would need to post in the Xbox Rewards Questions support forum for assistance. The game would only count if you preordered on or after July 1.

XBLRewards8

Hello WAWARUN420,

For this offer, only pre-orders during the offer period are eligible for punches. Therefore, only your purchases of Dead Rising and Skyrim were eligible, and received punches.

Smwutches

You can check your progress on the punchcard's page. Punches will show about 96 hours after you preorder a game. If you preordered any of the games before October 1, they will not be eligible.

Problem with preorder and punchcard about it