problem with points

SharperIsland65 · May 7, 2018

i was talking about my gems here not microsoft points , i should have more points because for exemple i bought something that was 49.99 dollars and you gave me 40 points it should have been 49 , unlike you say its 1 point for 1 dollar not 10 points per 10
dollars the numbers i gave you are acurate to that you just need to check what you gave me and what i spent i should have more a less more 120 points

:)

SharperIsland65 · May 7, 2018

problem with points

hello , so after solving my freedom rewards problem and making the deposit i saw i got 1000 points but where are my other points?

i had 6750 points you gave 1000 more i should get 7650 and after you taking the 5000 points have 2650 but instead i only have 1000 so not only i didnt got the 1000 points but i even lost 750

XBLRewards3 · May 7, 2018

problem with points

Hi SharperIsland65. Those Credits were deposited to your Microsoft account on March 28th, therefore they were removed from the pending status. If you change the filter on your MyStatement, you can see your past Credits.

XBLRewards8 · May 8, 2018

Hello SharperIsland65,

Gems are awarded in chunks of 10. Therefore, for every 10 dollars in eligible spending, you will see 10 Gems after our 96 hour processing time.

XBLRewards3

Hi SharperIsland65. Those Credits were deposited to your Microsoft account on March 28th, therefore they were removed from the pending status. If you change the filter on your MyStatement, you can see your past Credits.

bowski477

For rewards questions you can find the rewards staff
HERE.

Smwutches

Are there any specific offers you're looking for credit's from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

XBLRewards8

Hello ronald,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. Currently, your are US Rewards with a BRA Microsoft Account.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello Peter9029,

After reviewing your account, it looks like there might be some confusion on how our program works. There are two main ways of earning Rewards Credits:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ . These are usually time limited special promotions that award Credits for completing specific objectives: buy a game and earn achievements in that game, etc.

-or-

2. For non-offer, general purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible
purchases back as payback Rewards Credit. Keep in mind that pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Also something to note is that at the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This last occurred in December 2016. Since you are
currently a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

So for example, your purchases of Call of Duty in April did not award any Credits since they neither qualified for any offers on the MyMissions page, and you did not have any MyVIP stars that awarded MyVIP payback.

problem with points