Problem with playing, uninstalling

Discus and support Problem with playing, uninstalling in XBoX Games and Apps to solve the problem; I bought for honor at the end of last month and it was working fine. Then today I tied to play it and it didn't want to load up, so I followed the... Discussion in 'XBoX Games and Apps' started by Tsomgmen43, Mar 12, 2017.

  1. Tsomgmen43
    Tsomgmen43 Guest

    Problem with playing, uninstalling


    I bought for honor at the end of last month and it was working fine. Then today I tied to play it and it didn't want to load up, so I followed the steps on the xbox.com/game-freeze and I got stuck on the one that tells you to uninstall it then restart.
    It won't uninstall. So I went online and I asked Google and found that someone posted something similar and I tried that, and that still didn't work. So what can I do? Please help me.

    :)
     
    Tsomgmen43, Mar 12, 2017
    #1
  2. kamo4444
    kamo4444 Guest
    kamo4444, Mar 12, 2017
    #2
  3. infernos555
    infernos555 Guest
    Problem uninstalling game

    So i have been trying to play the original dark souls recently, however when i try to launch the game it instantly takes me back to the xbox home screen. i thought uninstalling and reinstalling the game would fix the issue, however it is not letting me
    uninstall the game either. When i try to uninstall it, nothing happens and it does not even give me an error message. Does anyone know how to fix this?
     
    infernos555, Mar 12, 2017
    #3
  4. Mister Beep
    Mister Beep Guest

    Problem with playing, uninstalling

    Do you receive any error codes/messages when this issue occurs? If you're unable to uninstall the game, go ahead and try a

    Factory Restore on your Xbox One console
    . Note that there are two ways to do this; I personally recommend trying the 'Reset and keep my games & apps' method first, but if the issue persists, go ahead and restore erasing everything.

    Please keep us posted!
     
    Mister Beep, Mar 13, 2017
    #4
  5. Mister Beep Win User

    Problem with playing, uninstalling

    Do you receive any error codes/messages when this issue occurs? If you're unable to uninstall the game, go ahead and try a

    Factory Restore on your Xbox One console
    . Note that there are two ways to do this; I personally recommend trying the 'Reset and keep my games & apps' method first, but if the issue persists, go ahead and restore erasing everything.

    Please keep us posted!
  6. Diogo Gavazzi Win User

    Uninstalling problems

    Oh ok sorry by a while you mean hours, days, weeks?
  7. Dérek Augusto Win User

    Uninstalling problems

    Hello Diogo

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    In some cases the PC can really take a longer time to sync the deleted files, friend. It is common.

    But let's perform these procedures to speed up

    Let's try this IP and cache cleanup, please

    Type CMD in the search bar;

    Right-click on the Command Prompt option;

    Click on the Run as Administrator option;

    From the Command Prompt screen, execute the commands described below, pressing Enter at the end of each line:

    ipconfig /release <Enter>

    ipconfig /renew <Enter>

    ipconfig /flushdns <Enter>

    ipconfig /registerdns <Enter>

    nbtstat -rr <Enter>

    netsh int ip reset all <Enter>

    netsh winsock reset <Enter>

    These commands are for resetting IP configuration and network-related caches that may be stored on your computer.

    1.On the desktop, press the Windows + R keys simultaneously to open Run;

    2. At run type cleanmgr and click OK to open Disk Cleanup;

    3. In the Disk Cleanup window, select the C: drive (if asked) and click OK;

    4. In the Disk Cleanup for Windows 10 window, select the checkboxes for the files shown and click Cleanup System Files.

    5. After cleaning, check the checkboxes that are not checked again and click OK>Delete Files.

    If you still haven't released it, just wait a little longer, then sync these deleted files and the space is freed up
  8. Diogo Gavazzi Win User

    Uninstalling problems

    It worked thank you for the help :) Have a good day!!!
  9. Diogo Gavazzi Win User

    Uninstalling problems

    Hello Diogo
    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    In some cases the PC can really take a longer time to sync the deleted files, friend. It is common.

    But let's perform these procedures to speed up

    Let's try this IP and cache cleanup, please

    Type CMD in the search bar;
    Right-click on the Command Prompt option;
    Click on the Run as Administrator option;
    From the Command Prompt screen, execute the commands described below, pressing Enter at the end of each line:
    ipconfig /release <Enter>
    ipconfig /renew <Enter>
    ipconfig /flushdns <Enter>
    ipconfig /registerdns <Enter>
    nbtstat -rr <Enter>
    netsh int ip reset all <Enter>
    netsh winsock reset <Enter>
    These commands are for resetting IP configuration and network-related caches that may be stored on your computer.

    1.On the desktop, press the Windows + R keys simultaneously to open Run;
    2. At run type cleanmgr and click OK to open Disk Cleanup;
    3. In the Disk Cleanup window, select the C: drive (if asked) and click OK;
    4. In the Disk Cleanup for Windows 10 window, select the checkboxes for the files shown and click Cleanup System Files.
    5. After cleaning, check the checkboxes that are not checked again and click OK>Delete Files.

    If you still haven't released it, just wait a little longer, then sync these deleted files and the space is freed up
    Nothing yet, I forgot to mention I recently upgraded to windows 11, but downloaded the game whilst I still had windows 10 just thought I should mention it in case it affects anything.
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Problem with playing, uninstalling

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