problem with paying the overdue fee

Firewombat206 · Jan 17, 2019

trying
to settle the overdue subscription fee for xbox live gold from the balance of the microsoft account shows me the message about adding an additional payment method

:)

{Parity}

Log into your Microsoft account and you can manage subscriptions and payment methods. https://account.microsoft.com/ You should find everything you need there.

XBF Brad A

Hi Fire,

Yes, when you pay the balance you can then turn off the auto renew and remove your payment instrument.

thanks,

Brad

Firewombat206

and can you then remove the credit card from your account?

XBF Brad A

Hi Fire,

Thanks for coming to the forums with your issue. If you are still unable to pay this with a debit/credit card, you can request a call back and a support agent can assist you.

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see more options then subscription changes
Step 3-----select show contact options
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

{Parity}

Yes you can but if auto renewal is enabled you will need to disable it.

problem with paying the overdue fee