problem with paying the overdue fee

Discus and support problem with paying the overdue fee in XBoX Games and Apps to solve the problem; [img] trying to settle the overdue subscription fee for xbox live gold from the balance of the microsoft account shows me the message about adding an... Discussion in 'XBoX Games and Apps' started by Firewombat206, Jan 17, 2019.

  1. problem with paying the overdue fee



    problem with paying the overdue fee [​IMG]
    trying
    to settle the overdue subscription fee for xbox live gold from the balance of the microsoft account shows me the message about adding an additional payment method

    :)
     
    Firewombat206, Jan 17, 2019
    #1
  2. {Parity} Win User

    problem with paying the overdue fee

    Log into your Microsoft account and you can manage subscriptions and payment methods. https://account.microsoft.com/ You should find everything you need there.
  3. XBF Brad A Win User

    problem with paying the overdue fee

    Hi Fire,

    Yes, when you pay the balance you can then turn off the auto renew and remove your payment instrument.

    thanks,

    Brad
  4. Firewombat206 Win User

    problem with paying the overdue fee

    and can you then remove the credit card from your account?
  5. XBF Brad A Win User

    problem with paying the overdue fee

    Hi Fire,

    Thanks for coming to the forums with your issue. If you are still unable to pay this with a debit/credit card, you can request a call back and a support agent can assist you.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see more options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  6. {Parity} Win User

    problem with paying the overdue fee

    Yes you can but if auto renewal is enabled you will need to disable it.
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