Problem with parental control

Discus and support Problem with parental control in XBoX Accessibility to solve the problem; Few years ago we created a parental control and we don’t need it anymore but we can’t access our acount. How can we disavow the parental control while... Discussion in 'XBoX Accessibility' started by Charlo1251, Dec 27, 2018.

  1. Charlo1251
    Charlo1251 Guest

    Problem with parental control


    Few years ago we created a parental control and we don’t need it anymore but we can’t access our acount. How can we disavow the parental control while keeping the account we’re playing?

    :)
     
    Charlo1251, Dec 27, 2018
    #1
  2. LightSpeedHero Win User

    cant play my game

  3. Internet Expert Win User

    parental control problem

    If you've bought a used Xbox 360 console or simply forgot the parental lock code, contact Xbox Support (phone/chat) and they'll be happy to help you reset it. They'll run you down with some instructions on how to reset the lock code. Have your console's
    serial number ready.

    I believe you have enter a secret button code (unique to every console) somewhere in the settings menu in order to reset it. An Xbox Support agent will tell you what that button code is.

    Phone (US/CAN): 1-800-4MY-XBOX

    Chat: https://support.xbox.com/contact-us
  4. UnderstreeT95 Win User

    Problem with parental controls

    I managed to disable the parental control with a video on youtube but I still need the code for resale, for example, you think that I can contact them via chat microsoft because I am on vacation and call are overtaxed
  5. DarthLegacy905 Win User

    Parental control problem

    I am assuming at this point you are not a child, correct? I know it is a stupid question, but it actually will tell us a lot about how to solve the issue.
  6. XBF Nestor S Win User

    problem with parent control

    Hey Mateus thanks for taking the time to bring this issue to us!

    We have encountered this issue before and what we found as a work around was to
    Create a new Microsoft account and add the existing account to a Microsoft Family. Once that is done make the original account the parent and go to the

    Xbox privacy page     and change the settings to adult from there. Give it a shot and let us know if we can further assist in this or any other issue or inquiry!
Thema:

Problem with parental control

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