problem with options

Hello Nsw sh0ck!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account to see what might be causing that issue and would be able to attempt to make the purchase for you
if needed and if possible.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know how it goes!

Felix

Xbox forums support

Hi friend, If all your other transactions are working just fine I would say its a Vigor problem with the transaction. I know you said you have already talked to Vigor but you night need to reach back out to them.

You could always perform a hard reset and clear your cache. Just to see if its your Xbox playing up.

To perform a Hard Reset you Hold your power button on your Xbox for 8 to 10 seconds or until it turns off. Once the Xbox is off unplug your power pack from the Xbox so it has no power running into it. Leave the power pack unplugged for 5 to 10 minutes and
then plug it back in and start up your Xbox.

Or you could try and clear your cache.

To to this go to Settings, Network, Network Settings, Advance Settings then Click Alternate MAC Address then click Clear.

Hopefully this might help you if not let us know and we can try and assist you further.

Thanks .

I did both as you advised me and it doesn't work

everything is allowed, I don't know what's wrong. i have an xbox 360 account a couple of years old can this be the problem?

I don't understand how about advice?