Problem with myvip gems

On March 7 I made a change of gems of MyVIP Vault for 10000 credits and will not let me deposit them in my xbox account, it has passed on the 15th and I do not have an account in my xbox account, I currently have 10,750 credits and do not let them deposit
them do not make advance

:)

 

VIP Gems

Following VIP Gems didn´t receice.

04.04.2018 200 MyVIP Gems

03.03.2018 10 MyVIP Gems

01.01.2018 100 MyVIP Gems

02.02.2018 150 MyVIP Gems

 

my vip gem rewards codes still not recived

I redeemed another 100 points on GWENT 2 Card Kegs -100 MyVIP Gems

using my main Xbox email address and received the code & code worked

I used my Xbox alternate email address with the other three redeemed items

04/13/2018 GWENT 2 Card Kegs -100 MyVIP Gems REDEEMED

04/07/2018 Forza Motorsport 7 Driver Gear -100 MyVIP Gems REDEEMED

04/07/2018 3-Month Xbox Live Gold Subscription -1,000 MyVIP Gems REDEEMED

when can i expect some support to help with my problem it has been nearly three weeks since i first posted on this "support" forum

Jim

 

Credits are deposited by the following 15th or 30th of the month. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. So they are
scheduled to be deposited with the end of the month deposit which will take place on the 29th.