Problem with my Xbox One

Hello,

I'm sorry to post on this topic but I can't find a way to speak with someone.

My name is Florian, I'm a french student, yesterday when I came back from a week at the university, I turned on my Xbox, when I tried to connect it to the Xbox Live and watch Netflix, I got a message saying that my console is banned.

It's strange because I'm polite when I play online, and never did any modification on my console

Could you please help me ?

Thank you in advance

Cordially

Florian T. ()

:)

 

Problem with my xbox one

Hello ! It's been several days since I have a problem with my xbox one. In the beginning, the reaction of my xbox was slow then comes the moment or I want to start a game. But or after a while a error message appears: "For some unknown reason the start
of the game was too long. 0x8027025a). " I did not understand so I decided to go to the help tab. But same thing, the same error message. I therefore undertake to find a solution on the internet. First on the Xbox support, or they say to empty the cache or
reboot the console, which I do. But nothing new except that I am disconnecting from my account. While I try to connect myself same error message. I spend several hours trying to find a solution. And there comes a time when I disable the internet and try to
connect. I get there, so I decide to reactivate the internet to connect to xbox live. Once done, I am automatically disconnected and can not log in to my account anymore. Since I left unplugged my console all night. The next day no change. I read on a forum
to delete his account on the xbox to reinstall. After that I try to add my account again but instead of the error message, I have a black screen with an endless loading. I do not know what to do, could you help me? please ?

PS :

I can not open anything without an error message, other than the settings.

 

problem with my xbox one

Make sure you unplug anything you dont need in, eg kinect external hdd. and see how that goes.

 

An email would of been sent to the address linked to your account explaining why your console is banned.

You can also log in here
enforcement.xbox.com/Home to see any enforcement action on your account although i'm not 100% sure if console bans show up there.

Is it possible that someone else is using your console when you're away?

 

So this isn't really to the console but I have no xbox live gold on my account, it ran out, so I bought a 12 Month Gold membership and all it says is I already have a gold membership which makes no sense because it won't let me play online and my gold did
run out.....I need help

 

Can you please start your own thread.That way you'll get better help & it won't confuse things in this one.

 

Thank you Daft Badger !

My problem is that I never received any mail, my situation on the website Xbox enforcement is perfect. I tried to speak with the support, they said me to submit a case review, but I can't without seeing any ban on my account.

That's why I don't understand...

My brother can use it but I don't think he can do any modification or something like that on my Xbox without my noticing.

Please help me

 

You can't ask for a case review if it's a console ban.

Usually if an xbox one is banned it's a 30 day ban due to multiple accounts on the same console all having a lot of enforcement action against them.

First thing is to have a good talk with your brother & make sure 100% that he hasn't done anything.