Problem with my subscription

My subscription is showing.

I deleted the gamer profile. Restarted. Downloaded the profile again, and my subscription still shows, but when I go to play a game...nope. Still says I need to buy xbox gold live.

I have been waiting in queue for the support chat for hours and the number waiting will go down then back up. What is a phone number I can call? Because the one I found online just tells me to go to xbox.com/help. It's an endless loop.

I am having the same problem for 2 days now, I have done the same with account but no better then I requested a phone back from support 2minutes time it said. 3 tries later and 2 hours still no phone call. I am at a loss.

​Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
   
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

​ If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

What is it saying when you try to enter it?

This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.