Problem with my service order

To follow your service order:
https://support.xbox.com/en-IE/my-account/warranty-and-service/help-with-existing-service-order

Check this link to verify your service order:
https://support.xbox.com/en-IE/my-account/warranty-and-service/help-with-existing-service-order

Hello Harry,

Thanks for posting here on the Xbox forums. In this case, it would be best to talk to an Xbox support agent so that they can set up your repair. You would need to follow the steps in the
contact us portal here.

For Step 1 Select Xbox one

Step 2 Select See other options, then select "Warranty, Service & Repair"

Step 3 select Show contact options

You should then have the option to Chat with support. Please not that this is different from "Message with an xbox gamer"

Hope this helps!

In my experience I've always received the email with the shipping label within about 10 minutes.

I would of contacted support again if it hadn't arrived within a few hours.

Hi i sent a repair off to Microsoft through my warranty and service order says it has 30 days to be received by them or it will be cancelled. Well I sent the item and paid for it to be tracked but unfortunately it has been stuck in Germany since
22 April and now my service order has been cancelled and say my service order number will not work because it has gone over the 30 days. I don't know how to contact Microsoft as it only ever says chat and calls are turned off, and not sure what happends now
when and if they receive it. Does anyone have any advice or any idea what will happen. Thanks very much.

Have you had an update since? I have a similar issue, with UPS tracking showing my device was delivered on the 28th May but no update on the service order showing the device was received. I'm happy to be patient, but would like some reassurance that the
package was successfully received by Microsoft and not lost.