Problem with logging in to my Xbox account: Logging in to another with the same email.

It says that phone calls and chat do not apply for my lind of issue, and the solutions they present include logging in to the mail, thing I can’t do because everytime I try to log-in to said account it tells me that it’s going to send an email to some back-up accounts that have been created by the hacker, so I can’t log in. Maybe I can contact the xbox support telling them I hace another type of problem and then revealing what is really happening to me?

Hi Thiago! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account being compromised.

Based on your description, it is possible that the hacker has removed your email address from your Microsoft Xbox account and replaced it with his email address which is why when you signed in to your account using your email address, it created a new account/data.

The only best option is to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hey, Thanks for taking time out of your day to answer. Thankfully i found a fix for it the problem was that i had another account with the same email logged in to my xbox so in order to fix it i had to remove that account in order to be able to log in.

Yes I'm logged into the MS Store with the same account. Already rebooted several times (after logging out and logging in; tried logging with a different account, then re-logging with my main account) with no change. However if I log in with another account
only on Xbox app (keeping the other logged into windows and the store), I can play my games. However it forces me to play with new savegames because savegames are tied to the Account. So the problem still there

I had the same problem and turning off the firewall didn't help. The problem was that I was logged in with another Microsoft account in the Microsoft Store. Make sure you are logged in with the same account as you are in the XBOX App (if you use it)