Problem with internet - Xbox one S

I make a video.

I will send you this, for be more comprehensive.

Can you send me an email where I can send the video?

Thanks you

Wow. Nice this support...

3 Days withouth answers...

3 Days withouth Internet in my Xbox One S, because I don't got help...

Seriously, next time, I'm going to Playstation. They have a good support, them....

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

You can also check this link for other troubleshooting steps: https://support.xbox.com/en-US/help/hardware-ne...

Even if you disagree, normally, the problems are with your internet connection, by the way, if the problem is with your Xbox, contact the support. I have the 360 and One S, and both are working fine.

Hello dear Xbox support

I have a problem on my Xbox one S, the problem is slow internet speed, its between 200kB/s and 80kB/s, and the problem start before 10 days ago.

I tried to solve this problem by :

1- restarting Xbox and still download slow.

2- restarting my router but still the same problem.

3- unplug the wired cable and plug it again, but still the same problem.

4- connecting my Xbox to wifi connection, same problem.

5- testing my internet speed on my laptop by using the same cable (wired connection) and the speed is like usual 1.5 mB/s, and upload is 220 kB/s.

6- change wifi password and disconnect all devices from connecting to my internet, still the same slow damn download speed.

7- trying to test my internet speed on Xbox and my internet speed was : 9.19 mbps, and that's my natural internet speed, so the problem not from my internet provider.

8- trying to re-download the games that I want to download and updates, still the same **** download speed.

9- trying downloading new games, same slow download speed.

10- testing some DNS's, nothing new, same slow download speed.

11- resetting my xbox one S (not full reset) and trying to download games and updates, same problem.

I tried anything you can imagine, any new ideas guys ?
Now i just bought red dead redemption, imagine how time I need to download 101GB with 80kB/s speed!

There's one think I can tell is Xbox limited download speed from their servers, and I'm from morocco.

I hope I can solve this problem. and By the way yesterday I want to download microsoft edge for testing, and the download speed was the same as on my Xbox xD, 80kB/s. and I'm downloading and watching movies with 1.2mB/s

Are you connected through landline, or through a celllular service?

Since Marocco is not among the countries/regions where the Live service is supported, so how do you connect your console to Xbox Live? Through a VPN service?