Problem with headset

imdiificult · Feb 1, 2015

What accessories are you having trouble with? The headset that comes with the XBox One

Describe what is happening. I have connected the headset to my controller and sound wasn't playing thought it. I looked in settings and in the devices & accessories -> XBox One Wireless controller and it says the Xbox One
chat headset is connected.

What have you tried so far? Please don't say "everything!" I have looked in the place i said in the last step, And in settings -> Display and sound. I have searched it up and i have found no answer.

:)

Mister Fitzer · Feb 1, 2015

problem with headsets

Hey Spirant, you sure can change those settings on the console! You can do so by pressing the guide button on the controller (the middle button with the Xbox 360 logo), and then going to preferences > settings > chat. There, you should see some volume and
playback options.

Reliable Gunner · Feb 1, 2015

problem with headsets

Or, it may be the controller. The bit where you insert the wire may be damaged some way. Follow Mister Fitzer's way first, if that doesn't work then follow up on getting a new controller or getting your current one checked out.

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Happy Gaming!

imdiificult · Feb 1, 2015

Also if i turn the headset up to full volume it makes the click sound

KiNGG STiCkY

Sounds like a headset or a xbox controller problem ... do u have another controller to try the headset in to see if its the controller that is the problem? Or do u have another headset to plug into the controller to see if the other headset is the problem?

XBF Amber M

Hi Enrico7885,

Thanks for reaching out to us in the forums with this question. I recommend taking a look at the following troubleshooting articles for assistance with your headset being recognized:

If the problem persists:

Try your headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
Try using a Headset Adapter for compatibility issues.
Try your Headset on another controller, if you can. If the headset works on the second controller, try
updating the first controlleragain. If that fails, the controller will
need to be replaced. To order a replacement, go to the Xbox Online Service Center.

Try this out and let us know the results.

I hope that this helps out.

O Corpo

Played fallout 4 all day. No headset on, no problems. Put headset on. Problems.

D J B Nando

Thanks, I`ve just posted there.

xbox.uservoice.com/.../6078758-headset-problems-low-quality-headset

CalGoo

Quite a while before actually. It was happening with my first headset, so I thought it was the headset causing problems, then ordered a new headset about a week after the problems started happening, then a week to get the headset, so a while before the post.

Problem with headset