Problem with Headphones on Xbox one joystick

Hi

I have been told in a micromania shop that our xbox one joystick purchased on your website on the 29th November 2017 (order number :

6461575568) could be replaced freely.

The problem is the headphones, fully compatible with microsoft product are not running anymore but does on a pc. It seems to be the jack of the joystick.

Can you tell us which the procedure to engage a replacement.

Thanks in advance

Brgs

Celine

:)

 

Xbox one controller vibrations

Hi!

I have a problem with my new Xbox One controller. I bought a controller 4N6-00002 with original Xbox cable and when i'm plug into controller any of my headphones joystick incessantly vibrates and when plug out it stop vibrates. I'm using Win 7.

 

Problem connecting my headset to the xbox one control after updating the joystick

Problem connecting my headset to the xbox one control after updating the joystick.

Probably the update on my control came with error.

version firmware: 3.1.1221.0 update joystick

 

You would need to contact an xbox support agent and provide proof of purchase with the purchase date visable to process any warranty claim if the device was indeed still in warranty

WWW.SUPPORT.XBOX.COM/CONTACTUS