Problem with Gold subscription

Keegan1622 · Jun 26, 2017

Hello,

I have a serious problem with my Xbox Live Gold subscription. I will explain my situation in chronologic order :

- On 7th of April 2017, I purchased the one month offer for 1€, and stopped the automatic subscription right after that.

- On 25th of June 2017 (so, yesterday), I tried to purchase 3 months of Live (didn't connected to the Xbox One for 2 months), but my Credit Card had expired. I added a PayPal account, but everytime I wanted to pay, I had an error message saying to try again
later. I rebooted my Xbox 3 times and tried several times before giving up.

- I used a 2 days trial code I had with a game, it worked but I still didn't have access to Gold. Rebooted the Xbox again and tried to buy a 3 months offer again : I ended up on a page saying I owed 13,98€ for unpaid bills ... Could not understand why, since
I stopped the subscription in April and nothing is worth 13,98€ anyway !

- I had no choice but to pay these 13,98€, and then miracle, the Gold worked !

- Today I'm checking my Xbox.com account, it says I bought TWICE 1 month subscription yesterday, while I tried only the 3 months offer and it DIDN'T WORK once.

Here are the 13,98€ ! 6,99€ X2 ! But there are several problems :

=> I never wanted to pay 1 month, always tried the 3 months offer.

=> If I paid twice 1 months, I should have Gold for 2 months, but it's written only until the 24th of July !

=> Even worse : on my Xbox One "Subscriptions" menu, I see that I have Gold only ontil the 27th of June !

I want to understand what is happening, and I absolutely want a refund for these 13,98€ that I should not have paid for a subscription I do not benefit.

This situation is impossible and I hope that you can do something quickly to solve it.

Thank you for your consideration.

Regards

:)

Kander06 · Jun 26, 2017

Problem with my Gold Subscription.

Since the xbox server went down and came back up, I can't connect to xbox gold live. It tells me to buy a new subscription, but I have a current subscription...on autopay...does not expire until April 2019. I am under the home xBox account. I have tried
power cycling and clearing MAC addresses. I do not want to buy another xbox gold subscription when I've already paid for one!!

EuphoricMarrow0 · Jun 26, 2017

Problem with my Gold Subscription.

I am having the same problem for 2 days now, I have done the same with account but no better then I requested a phone back from support 2minutes time it said. 3 tries later and 2 hours still no phone call. I am at a loss.

Smwutches · Jun 26, 2017

For help with billing issues, you'll need to contact support. Contact Us | Xbox Support

IanCeazar2006

Hello CaioBlah,

For your concern, your current subscription needs to expire first before you can purchase the Xbox Live Gold subscription (either discounted or full price).

CaioBlah

Thanks guys! The problem was solved by itself in about 6 days after I posted here. Unfortunately lost the promo but I believe it will come back in some months. Thanks again for the answers!

WPAK

Hi there,

sometimes it can take some time before a subscription is processed to all server instances etc, you could try running the network test on the console, that will sometimes refresh the subscription status on the console.

It does show on your gamercard in the forums that you are Gold.

If it still isn't working now then please follow the steps mentioned and contact Xbox Support via
support.xbox.com/contact-us (since Phone numbers are different per country)

Steph_Corner

CaioBlah please call xbox customer support at 18004myxbox so they can access your account and check over to see if your account is still on the auto renewal from your credit card my did that when I got a new card it was locked in on the old card so when
I redeem my prepaid code it was showing as suspended but locked my prepaid code in as well.. so the agents at xbox customer support went in and cleared my balance and returned my prepaid code and I redeem the code again and it work they were great help!

{Parity}

You should be able to sign in to your xbox one with the credentials you used on your 360. After doing that your XBOX live subscription should be available.

Problem with Gold subscription