Problem with geolocked code

Discus and support Problem with geolocked code in XBoX Games and Apps to solve the problem; So i purchased a game for a friend as a gift via the xbox store from my console. My friend got the code for the game but upon entering it has found... Discussion in 'XBoX Games and Apps' started by CronaMakenshi19, Dec 10, 2018.

  1. CronaMakenshi19
    CronaMakenshi19 Guest

    Problem with geolocked code


    So i purchased a game for a friend as a gift via the xbox store from my console. My friend got the code for the game but upon entering it has found that the code is geolocked.

    a message appears that says to contact the seller for a working code.

    the information im getting about his is conflicting. For one thing the purchasing email i recieved tells me that the code can only be redeemed in the US store which is where my buddy is.

    contradicting that is the fact that upon entry of the code its apparently geolocked? Attached are imaged of the email where it says the code can be redeemed in the US and an image of the error message my buddy is getting.


    Problem with geolocked code [​IMG]

    Problem with geolocked code [​IMG]

    :)
     
    CronaMakenshi19, Dec 10, 2018
    #1
  2. ArminatorX Win User

    Problem with geolocked code

    So according to your post, your friend is in the US, and you seemingly bought an US code.

    Is your own account US-based?

    If you and your friend are both in the US with US accounts, it should work. So I'd suggest you and your friend both contact the official support via
    https://support.xbox.com/contact-us and have them look at the situation.
  3. ngocphi Win User

    Discord redeem code is geolocked

    Important what is your console or pc region if set to UK you cant
  4. Georges C. Win User

    Discord redeem code is geolocked

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Jackie, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, to do code verification and why they can not be redeemed.

    To effectively clarify this issue, you need to contact Microsoft support directly via chat so that they can help you.
  5. ngocphi Win User

    Discord redeem code is geolocked

    Discord gamepass redeem codes are region specific they are only redeemable in eligible regions

    Not all regions qualify for them

    What is your physical tegion?
  6. Jackie Welles Win User

    Discord redeem code is geolocked

    Physical region is Austria. If it doesn't qualify why does Discord offer it in the first place? They can detect my IP and country of origin and then give the codes to qualifying countries or whatever is the reason that Microsoft exludes Austria....
Thema:

Problem with geolocked code

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