Problem with game saves

I tried that yesterday and when that didnt work i even did a full factory reset. (Luckily most of my games were on an external hard drive) After talking to a customer support rep the last thing i have to try is an offline update. If that doesnt work
then it looks like i have a $400 lemon

Hey Michael thanks for keeping in touch!

If the issue does persists then the original underlying problem could be on the OS of the console itself (perhaps a failed or corrupted update). In order to clear
the actual OS of the console so we would suggest a

Soft Factory Reset (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
• The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!

Hi Michael,

Thanks for replying to keep us updated. When it comes to syncing your saves back up with the cloud, that means you are re-syncing your profile with our cloud (basically a bunch of servers used for storage). Here are some other articles that you may find
helpful in this situation:

• Xbox One cloud game saves: FAQ
• Syncing Xbox One game saves to the cloud error messages

One thing you may wish to try is removing your profile from the console, restarting the console and then re-adding your profile back onto the console to re-sync the information. Just be sure that you know your log in information (email & password) before
trying that out. How to add or remove a Microsoft account on Xbox One

I hope that this helps a bit more.

I have not had any recent updates.

There are more than 2gb free on each storage device.

I cleared my system cache.

I downloaded my profile again (and was signed in).

None of that has helped

[quote user="eleccy"]

I've been playing The Walking Dead and although I can see there is a save game on my USB (and I copied it to my hard drive to check), when load the game up it can't find any save games. I've checked and there doesn't seem to be any indication of the save
being corrupted..

Help, please?

(Thanks in advance)

[/quote]Have you connected to Xbox LIVE recently for any necessary updates? How much space is left on your storage devices? Have you tried

clearing your system cache and
downloading your Xbox LIVE profile again? Are you sure you are signed into the account that is the owner of the game save content?