Problem with Game Headsets

It works fine with a headset its only when your in game chat rather than a party chat whoever is using the Kinnect cannot be heard by the others on cross platform but mic and headset no work problems. My friend has the Kinnect but no headset there in lies
the problems.

Sounds like a headset or a xbox controller problem ... do u have another controller to try the headset in to see if its the controller that is the problem? Or do u have another headset to plug into the controller to see if the other headset is the problem?

Hi Enrico7885,

Thanks for reaching out to us in the forums with this question. I recommend taking a look at the following troubleshooting articles for assistance with your headset being recognized:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try using a Headset Adapter for compatibility issues.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain. If that fails, the controller will
  need to be replaced. To order a replacement, go to the Xbox Online Service Center.
  

Try this out and let us know the results.

I hope that this helps out.

Played fallout 4 all day. No headset on, no problems. Put headset on. Problems.

It is when I do anything on it, the menu, any kind of games, anything. It’s not the headset or controller because I’ve tried different controllers and headsets on the console and the problem continued