Problem with Fortnite

Try this https://youtu.be/8E33q6tmnp8 for Fortnite i had this problem with Fortnite a long time ago. Try to search the other game problems on YouTube.

unfortunately there is nothing that can be done, your account is your responsibility, leaving someone access to your account even if its family is a no no.

Hello MrCopp,

You may have a software issue:

Start off by hard resetting the Xbox by holding down the power button until the Xbox shuts off. Turn it back on and try again.

If this doesn't work your next step would be do a factory reset to rule out any software bugs.

(Make sure you keep your Xbox in a well ventilated area and clean dust off from time to time to prolong its life.

If this doesn't resolve your issue you may have a hardware issue:

Then your options would be either to see if you're within your 1 year limited warranty period by checking here:

account.microsoft.com/devices

or

If you're not within the period contact Xbox for further repair options here:

https://beta.support.xbox.com/contact-us

or

1-800-MY-XBOX

Best regards,

Habibz

You would need to contact support and speak to billing. Http://support.xbox.com/contact-us

Thanks for your reply. Do you think it could be software even if all other fames are working ok? We have done a hard reset numerous times. If i do a full factory reset will we loose all our data? Also, how do i do this please? Thanks