Problem with epic games launcher file issue

Hello, Leo Bruneau

Welcome to Microsoft Community.

Have you tried the troubleshooting steps recommended by Epic?

Troubleshooting the Epic Games Launcher - Epic Games Store Support

If the issue persists, please contact Epic technical support for further assistance:
Support request (epicgames.com)

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Yuhao Li

Microsoft Community Technical Support

Hello, Sav my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It sounds like you're experiencing an issue with locating the Fortnite installation files within your system. While you can play the game, you're unable to find the file directory when trying to add it to your Graphics settings. This could be due to the way Fortnite is installed or a temporary glitch in the system.

To resolve this issue, try the following troubleshooting steps:

Check the default installation location: Fortnite is typically installed under the default path "C:\Program Files\Epic Games\Fortnite". You can navigate to this location and check if the game files are present.

Search for Fortnite files: If you're unsure of the default installation location, use Windows Search to locate the Fortnite files. Type "Fortnite" in the search bar and check if any relevant results appear.

Run Fortnite Launcher as Administrator: Sometimes, running the Epic Games Launcher as an administrator can resolve file permission issues that might be preventing you from accessing the Fortnite files. Right-click on the Epic Games Launcher shortcut and select "Run as administrator".

Verify game files: The Epic Games Launcher has a built-in feature to verify the integrity of game files. This can help identify and fix any corrupted or missing files that might be causing the issue. Open the Epic Games Launcher, go to your library, select Fortnite, click on the gear icon, and choose "Verify".

Reinstall Fortnite: If none of the above steps resolve the issue, you may need to reinstall Fortnite. This will ensure that all game files are properly installed and accessible. Uninstall Fortnite from your system and then download and reinstall it from the Epic Games Launcher.

Here are some additional tips for locating Fortnite files:

Make sure you're searching for the correct file name, which is "FortniteClient-Win64-Shipping.exe".

Check if the Fortnite files are hidden. Sometimes, files are set as hidden by default. To view hidden files, open File Explorer and go to View > Show hidden items.

If you're still unable to find the Fortnite files, contact Epic Games support for further assistance. They can help you troubleshoot the issue and identify any specific problems with your installation.

https://www.epicgames.com/help/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I really hope your problem has been fixed with my help, if it works let me know and have a nice day. Oskayra

I use Xbox serie Aqua shift on Epic game launcher and dont have problem on overwatch with controller

Hello Braiden Ivy,

Thank you for sharing this with us and welcome to Xbox Forums.

Based on the information you provided, it appears that you're having trouble with the Epic Games Launcher and Xbox Game Pass Ultimate. Let's try some troubleshooting steps to resolve the issue.



First, let's check if there are any updates available for the Epic Games Launcher. To do this;

• Open the launcher and click on the gear icon in the bottom left corner.
  
• From there, click on "Check for Updates" and let the launcher update if there are any available.
  

If the issue still persists, let's check if there are any issues with your Xbox Game Pass Ultimate subscription.

• Go to the Xbox website and sign in with your Microsoft account.
  
• From there, click on "Services & subscriptions" and check if your subscription is active and up to date.
  

If the concern persists, try end the Epic game process in the Task Manager: If the launcher is running in the background, ending the process and restarting it might help.

If none of the above step works, try to check on this link: Troubleshooting the epic games launcher



Lastly, let's check if there are any issues with your internet connection. Slow internet speeds can cause the launcher to load slowly or not at all.

• Try running a speed test on your internet connection and see if the results are within the expected range.
  
• If not, you may need to contact your internet service provider for further assistance.
  

I hope these steps help resolve the issue with the Epic Games Launcher and Xbox Game Pass Ultimate. Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community

I have the same problem too. but epic is just saying for below-

1. Completely close Epic Games Program, check if any process is working in Task Manager

2. Press Win+R to open files explorer to search for %appdata%

3. In AppData folder locate Local

4. In there look for Epic Games Launcher

5. Go to Saved

6. In this folder you can find web cache and remove all of its content

but it didn't solved my problem. I have reinstalled windows 10 but no luck. download is too slow..plz guide anyone..