Problem with EA Access subscription

Discus and support Problem with EA Access subscription in XBoX on Consoles to solve the problem; Hi, I have an EA Access subscription that was renewed recently for one year using my credit card, and is up to September/2016. My XBOX Live... Discussion in 'XBoX on Consoles' started by AngeloPB, Jan 30, 2016.

  1. AngeloPB
    AngeloPB Guest

    Problem with EA Access subscription


    Hi,

    I have an EA Access subscription that was renewed recently for one year using my credit card, and is up to September/2016. My XBOX Live subscription is made with pre-paid cards.

    I bought a pre-paid XBOX Live card for 12 months subscription that cames with a EA Access 1 month subscription. Today I just redeemed both codes. My XBOX Live was added by 12 months, and now it is valid until 2018, but my already renewed EA Access membership
    was incorrectly canceled and just one month was added, being valid up to March/2016.

    This is just wrong and I wanna know how this can be fixed. It was not advised that the code redeem will cancel my previous membership. It's suposed to just add more one month, just like happens with my XBOX Live membership as described above.

    I just received an e-mail from Microsoft to confirm the membership cancellation and the one month subscription. This is really not right, what will make an user to want to cancel this that way?

    Waiting for a solution for this strange problem as soon as possible as I just paid for them.

    Best regards and thanks in advance.

    :)
     
    AngeloPB, Jan 30, 2016
    #1
  2. PotatoMiner86
    PotatoMiner86 Guest
    EA Access and Filesharing.

    I file share with a friend on Xbox and he has bought EA Access. I was wondering if since he purchased a subscription to EA access, I could download the games too. So far it says my Ea Access subscription is Inactive. my question is: Can I download the games
    from EA Access since it is his subscription and we fileshare. If so, can someone walk me through it. Thanks!
     
    PotatoMiner86, Jan 30, 2016
    #2
  3. An Xbox Dude
    An Xbox Dude Guest
    EA Access subscription please help

    Hey PiercyMctatt!

    Check out this support page for help with your EA Access subscription. Would be best for you to contact support on this issue so they can get everything squared away on your account and so you can start enjoying that EA Access subscription!

    support.xbox.com/.../ea-access-help
     
    An Xbox Dude, Jan 30, 2016
    #3
  4. SingCongButas25
    SingCongButas25 Guest

    Problem with EA Access subscription

    Hi AngeloPB!

    Your issue is quite weird because it should actually carry over or stack with your previous subscription. It won't cancel at all unless there's an issue with your previous subscription. I would suggest contacting support to check your account further so
    they could elaborate what exactly happened!
     
    SingCongButas25, Jan 30, 2016
    #4
  5. SingCongButas25 Win User

    Problem with EA Access subscription

    Hi AngeloPB!

    Your issue is quite weird because it should actually carry over or stack with your previous subscription. It won't cancel at all unless there's an issue with your previous subscription. I would suggest contacting support to check your account further so
    they could elaborate what exactly happened!
  6. StuartATrueRed Win User

    What does the fifa 20 with ea access mean

    EA Access is a subscription by EA which gives you access to over 40 games to play, and trials of the latest EA Games. If you have EA Access, then you can purchase FIFA 20 at a discount price due to having the subscription.

    For more info on EA Access, have a look here
    https://www.ea.com/ea-access
  7. DrifterX22 Win User

    AE Acsess

    AE or is it EA for electronic arts? if it is EA access that is a subscription handled by Electronic Arts.

    EA access
  8. steeledwand7664 Win User

    Battlefield 4?

    Do you have EA Access subscription it is in the Vault for EA access?
  9. GrislyGrizzly Win User

    EA Access not available

    I am having a similar problem. My subscription expires next April but every time I open EA Access I am asked to sign up at the welcome screen. My Games & Apps acknowledges that I have an EA Access subscription and every game I downloaded within the program
    launches, as opposed to now asking me if I own the disc. The only problem seems to be with the actual EA Access app. I tried reinstalling it but I can't get past the sign up screen. Sure, my existing EA Access stuff launches without any problems, but I have
    11 months left and anything EA puts in the Vault within the next year is currently off the table for me.
Thema:

Problem with EA Access subscription

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