Problem with country info

José de JesúsIbarra Michel · Dec 26, 2014

Hello, I live in Mexico and I am trying to buy Sunset Overdrive from my laptop since I am not at home where my xbox one lies. I have my xbox live account in Mexico and I log in in Mexico's xbox site but when I click on "buy" it redirects me to USA shop and
it doesn't accept my billing info. Does anyone know a solution? This bargain ends up today doesn't it? T.T

:)

GivenFawn21771 · Dec 26, 2014

Help problem with country

i am from israel and i accidently put united kingdom

israel is not on the list of the countries

please help me make it change

juan van · Dec 26, 2014

Help problem with country

If Israel is not on the list then there is no way to 'fix' it.

You have to be from a country xbl is licensed to offer service.

José de JesúsIbarra Michel · Dec 26, 2014

Sorry, it's not when I click on "buy", it's when I click on the Mexican price

José de JesúsIbarr

Sorry, it's not when I click on "buy", it's when I click on the Mexican price

Junaid A Muhy

check ur billing info or the game is not for ur region i don't mean xbox or profile region i mean country region the ip adress problem or ur billing info Incomplete

choppyseize

As mentioned as long you don't change your info you are fine. I went to live in another country and was able to game using my subscription and pre order things without issue. The minute you change your info you may have problems.

Aesthention

No its a canadian address on the card itself, but the site locks into the USA before i even put any info in. And yes correct, debit/credit card.

steeledwand7664

Are you trying to update this on the console?

Online at account.microsoft.com where are you trying to update it at?

Problem with country info