Problem with console when redeeming code.

Discus and support Problem with console when redeeming code. in XBoX on Consoles to solve the problem; On the 19th of September I purchased 3 months worth of Xbox Live Gold (I have a receipt to prove this). When I entered the code into my console, it... Discussion in 'XBoX on Consoles' started by SomeBloke27, Sep 19, 2014.

  1. SomeBloke27
    SomeBloke27 Guest

    Problem with console when redeeming code.


    On the 19th of September I purchased 3 months worth of Xbox Live Gold (I have a receipt to prove this). When I entered the code into my console, it completely froze whilst redeeming the code. As I will have to reset the console, I'm afraid that the code
    will become invalid or corrupted and so I will end up throwing 15 quid down the drain. Is there anything I can do to prevent this?

    As I type this, my Xbox 360 is still frozen on that screen as I am afraid of resting it for the reason I just stated above. Until I find a solution, it will have to remain like that as money doesn't grow on trees :/

    :)
     
    SomeBloke27, Sep 19, 2014
    #1
  2. Smwutches
    Smwutches Guest
    Having problems with a Code

    Have you tried redeeming the code on the website and the console? What error message/error code do you receive when you try redeeming on the console?
     
    Smwutches, Sep 19, 2014
    #2
  3. Enigma 8th
    Enigma 8th Guest
    Problem with redeeming codes

    I have no idea why but it looks like the code worked in that link! Really weird, is there an explanation to this? Did I do something wrong during the redeeming process on console or it depends on something else? Anyway, thanks a lot!
     
    Enigma 8th, Sep 19, 2014
    #3
  4. Problem with console when redeeming code.

    It has sometimes done this to me, yet for some reason a few minutes to an hour later I get a confirmation telling me that I have renewed with a 3-Month Membership and so on.

    Have you receieved any e-mail ad all confirming of this redemption?

    Also could you try two things for me please?

    go to http://billing.microsoft.com verify with the security code it sends you and see if it has any trace of that membership you tried redeeming.

    Alternatively go to your account section at:

    account.xbox.com/en-GB

    And it should show your expiration date, see if it all checks out that way, and usually the last membership you redeem should be the title of it, so check if it says Prepaid 3M Xbox LIVE Gold.

    Other than that no one can unfortunately fix this issue for you on this fourm. You would have to contact them. The UK lines are shut right now but the support chat should be available at:

    support.xbox.com/contact-us

    Maybe it was just a glitch that I got one time. I hope you get it sorted. If you cannot get it sorted through them then just simply give them a call in the morning. One way or another it will get fixed with the Xbox Customer Support: 0800 587 1102

    Regards,

    Daniel
     
    DanielGabriel2, Sep 19, 2014
    #4
  5. DanielGabriel2 Win User

    Problem with console when redeeming code.

    It has sometimes done this to me, yet for some reason a few minutes to an hour later I get a confirmation telling me that I have renewed with a 3-Month Membership and so on.

    Have you receieved any e-mail ad all confirming of this redemption?

    Also could you try two things for me please?

    go to http://billing.microsoft.com verify with the security code it sends you and see if it has any trace of that membership you tried redeeming.

    Alternatively go to your account section at:

    account.xbox.com/en-GB

    And it should show your expiration date, see if it all checks out that way, and usually the last membership you redeem should be the title of it, so check if it says Prepaid 3M Xbox LIVE Gold.

    Other than that no one can unfortunately fix this issue for you on this fourm. You would have to contact them. The UK lines are shut right now but the support chat should be available at:

    support.xbox.com/contact-us

    Maybe it was just a glitch that I got one time. I hope you get it sorted. If you cannot get it sorted through them then just simply give them a call in the morning. One way or another it will get fixed with the Xbox Customer Support: 0800 587 1102

    Regards,

    Daniel
  6. Paraffin Alien Win User

    Redeem Code Problem

    I had exactly the same problem yesterday when trying to redeem a code for XBL Gold.

    When trying to redeem through the store on my console I too was getting the `Something went wrong` message, so I logged in to my Microsoft account on my PC and tried it that way, the code was accepted no problems.
  7. XBF Erick C Win User

    My grandparents bought me a 25 dollar Visa Gift card for Christmas

    Hey there person,

    Sorry to hear you are running into these problems when trying to redeem the code onto your Xbox One console. Go ahead and take a look at this support article for steps on

    How to redeem gift cards and codes
    . This will walk you through redeeming codes on the console as well as other devices. When you are redeeming the code on different devices though, it is important to sign into the correct account being that if it is redeemed
    on a different account we will not be able to transfer the currency. If you are still having trouble redeeming the codes go ahead and take a look at the

    Troubleshooting gift card and code issues
    support article for steps to resolve this.

    I hope this helps.
  8. onyxishere Win User

    When I try to redeem code it says something went wrong, try again later.

    Sorry to hear you're having problems. Can you please post the error code you get when trying to redeem on the console?
  9. Houssam Nasser Win User

    Why I can not redeem my X360 Forza Horizon digital code?

    Hello

    Thanks for the reply

    But

    When you search for Forza Horizon 1 on the xbox console store OR the xbox web store, you can notice that the option to redeem the digital code is still there.

    Moreover, as I stated above, when I am trying to redeem the code on the xbox series x console is show that the problem from Microsoft end and waiting a bit might help! This might be that I can enter my code and it is recognized but seems there is a problem with Microsoft's database maybe!

    Regards
Thema:

Problem with console when redeeming code.

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