problem with collectibles

Hello DAN ALEX ALASIO MORÁN,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on my understanding, your issue is related to unlocking achievement for a specific game. Let us see how we can help.

We would like to ask few questions to help us isolate the issue further.

1. What specific game are you playing to unlock achievements?
   
2. Is your Xbox console connected to Xbox network?
   
3. When did the issue start?
   

After you complete achievements and challenges on your Xbox console, you can claim rewards and raise your gamerscore. To successfully unlock achievements and challenges, make sure that the following are true:

• You’ve completed all the required elements to unlock the achievement.
  
  Note: Make sure that you read the description for the achievement or challenge carefully. You may have to unlock a combination of achievements or challenges to unlock your rewards.
  
• Your console must be connected to the Xbox network. To complete challenges and unlock achievements, your Xbox console can’t be set to offline.
  

If a completed achievement hasn't appeared online after 72 hours, your console might not be connected to the Xbox network. If you completed an achievement or challenge while offline, you won't receive related notices or rewards until you connect to the Xbox network.

1. Make sure that your console is connected to your network equipment (such as router, modem, or gateway), and then press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > General > Network settings.
   
3. Verify that your console is connected to the network. If necessary, select Test network connection to get a diagnostic.
   

After connecting to the network, try unlocking the achievement again. If you experience issues trying to connect to the Xbox service, see:

• Troubleshoot your Xbox network connection.
  

Here are the other troubleshooting steps that we can perform:

1. Check the Xbox service status

Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again. To check, click on Xbox status page.

2. Check your achievement progress on your console.

• Press the Xbox button to open the guide.
  
• Select Game activity > All achievements.
  
• Select the game in which you unlocked the achievement, and then view the unlocked achievements list.
  

If you completed the requirements to unlock the achievement on your console, but it doesn't show, it might not be synchronized with the Xbox network. Allow up to 72 hours for this synchronization to take place.

3. Check your achievement progress online.

• Sign in at Xbox.com.
  
• Select your profile icon in the upper-right corner, and then select Xbox profile > Achievements.
  
• Select the title of the achievement that you're trying to unlock.
  
• If the achievement appears under Achievements, it's already unlocked.
  

If the achievement appears under “Locked Achievements,” either the achievement was not successfully unlocked, or the console hasn’t synchronized with the Xbox network. Allow up to 72 hours for this synchronization to take place. If it hasn't appeared after 72 hours, try unlocking the achievement again.

4. Restart your console.

Restarting your console ensures that any achievements awaiting synchronization on the console are re-sent to the Xbox network:

• Press and hold the Xbox button in the center of your Xbox Wireless Controller to open the Power Center.
  
• Select Restart console.
  
• Select Restart.
  

Once you've restarted your console, allow up to 72 hours for the synchronization to take place

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community

Same problem here I'm missing the achievments for ending the game and for collecting all collectibles....

Am having the same problem with the Intel collection thing. Going through the missions individually, it shows I've collected them all.

Same problem with the Master Chief Collection!