Problem with codes

Hey Savage Tricky

For this issue I recommend you call phone support at 1800-4-MYXBOX so they can verify where the code was redeemed and where it was redeemed. have the prepaid code number handy because they will ask you for it, also have your email handy as well because you
will need to verify your accnt.

Hope this helps

Thise games are region locked. In order to download them, your account region has to match your physical location and you have to be in a region where the games are available.

Hi there!

Contact official support by chat or request a phone call here: http://support.xbox.com/en-US/contact-us#4:2:3

They can verify if the code is valid or not.

If the code is valid they can assist you further by trying to redeem the code in several ways or give you other solutions to solve your problem.

If the code isn't valid then you have to contact your reseller and ask for support there.

It had the silver thing on that i had to scrape off plus the headset was brand new. So its not that somebody all ready used it.

If the code was not coated by those silver rub off stuff, It might be that another person bought the headset, redeemed the code, put everything back in the box and returned the box for whatever reason.

The store clerk checked the content of the box, saw that the headset and code card were in the box, refunded the customer and put the box back on the shelf, where you bought it then.

You would have to contact the seller if you can't redeem the code.