problem with code redemption

Discus and support problem with code redemption in XBoX Games and Apps to solve the problem; i recently received 2 codes for Minecraft capes and i don't have access to them after many hours after redemption and i have gotten the order... Discussion in 'XBoX Games and Apps' started by Christopher Parham, Mar 20, 2025 at 9:33 AM.

  1. Christopher Parham
    Christopher Parham Guest

    problem with code redemption


    i recently received 2 codes for Minecraft capes and i don't have access to them after many hours after redemption and i have gotten the order confirmation and still nothing in the launcher what do i do?

    :)
     
    Christopher Parham, Mar 20, 2025 at 9:33 AM
    #1
  2. oO DANIEL Oo US Win User

    Xbox Live Code Redemption Error

    Hello I have a problem at redemption code
  3. Smwutches Win User

    Code Redemption problem

    Gears 1 and 3 are region locked and that error code does show that it's a region issue. In order to download them, your account region has to match your physical location and you have to be in a region where the games are available.
  4. Belle_696 Win User

    problem with code redemption

    Hello Christopher,

    Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

    I'm sorry to hear that you did not get your capes in your account. Can you please check in here if your Home cape and Menace cape are showing as redeemed like in the image below? https://account.microsoft.com/billing/orders

    If they are listed in there, please try following the steps below:

    1. Restart your PC.

    2. Logout your Microsoft account in the Minecraft Launcher then sign back in.

    3. Open Bedrock Edition and go to your Dressing Room and proceed to Capes. Please check if your Home cape and Menace cape are now showing.

    If your capes are still not showing in your game, you will have to contact Minecraft support. https://help.minecraft.net/hc/en-us/request/new...

    I hope this helps. Please let me know if you have any more questions or concerns about this.

    Regards,

    Belle

    [​IMG]
  5. onyxishere Win User

    Redemption code problems!

    Hello, first off it's better to create a new thread instead of bumping older ones.

    As for your currency, it's not lost. It can only be used in the region that it was originally purchased for.

    If you move from the US and have US currency on your account it is still there but can only be used for US purchases. If you had currency for another region on your account it can be viewed at commerce.microsoft.com
  6. Jase The Bass Win User

    Redemption code problems!

    Let me get this straight. If I buy an Xbox One in the US or UK and take it overseas I can't use the redemption code that I have already paid for?

    If so, how to I recover my stolen money from Microsoft?
Thema:

problem with code redemption

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