Problem with card payment

Discus and support Problem with card payment in XBoX on Consoles to solve the problem; I got a problem buying online: to many attempts. My account get bloqued and the Microsoft Support System told me that I needed to wait a week. My... Discussion in 'XBoX on Consoles' started by The Writer JEC, Jul 19, 2017.

  1. The Writer JEC
    The Writer JEC Guest

    Problem with card payment


    I got a problem buying online: to many attempts. My account get bloqued and the Microsoft Support System told me that I needed to wait a week. My subscription to Gold renew as it normaly does before the week ended, so I thought my block got removed. But
    the error message still apeared. My question is: If my week wasn't over, it has to start again? or I need to report my problem again?

    :)
     
    The Writer JEC, Jul 19, 2017
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, Jul 19, 2017
    #2
  3. wolf5721
    wolf5721 Guest
    Pedro Alexander Servin

    I have a problem with my credit card and want to delete it as payment option but says I have a pending payment and want to pay that problem with my account microsoft with a prepaid card 150 pesos
     
    wolf5721, Jul 19, 2017
    #3
  4. Legends Future Win User

    Problems with the activation of a payment card

    Can you repeat your question again?
  5. Smwutches Win User

    Credit card payment problems

    It's been a known issue with yearly subscriptions on the One. You will need to contact support for your region to have them help you get it fixed.
    support.xbox.com/contact-us
  6. DominiqueNg Kon Win User

    Problem Adding Card Payment

    Hi Sir,

    Thanks for replying.

    It is within the pop-up box of the Microsoft Store in Windows 11. I actually talked to my local bank again. It appears that definitely my Mastercard debit card will not be accepted on the Microsoft Store since the system is attempting to do a test payment of +-$1 to validate the card. My bank stated that for debit card preauthorisation payment is not accepted and thus it can never pass this check as is. For my VISA credit card, it is attempting a preauthorisation payment of $0 which is being rejected as this is not a valid transaction. I need to further the latter case to confirm the reason. For what I know as shown from the pop-up box, the system is stating that the details do not match the input ones. I even actually tried to input my home address as per the exact input in the bank's database from the bank's helpline which is shared with VISA or Mastercard but still failed to pass beyond. This seems so weird for a giant like Microsoft to design the system as such. I now remember that in the past long ago, I was successful in proceeding with payment but it was on Windows 10 or earlier. I am baffled and frustrated the numerous times I tried that I am tempted to write to Phil Spencer. I am using my wife's laptop for now as my own PC is broken down but I don't think it should be a problem...

    Latest news, just called my bank and it appears that the reason that my credit card is not being accepted is because I haven't activated International Transactions. I am going to give it a try this evening when I am back home and hopefully it should be ok. I intend to get myself later this year an Xbox and I cannot imagine having this kind of problem.

    Regards,

    Dominique Ng Kon
  7. XBF-Spartan Win User

    Problem Adding Card Payment

    Hi Dominique,

    Thanks for reaching out to the forums! When you are attempting to enter your debit card information are you doing this in a Microsoft Store "pop-up" box or on the Microsoft account website?
  8. Vision Verrify Win User

    Problems with the activation of a payment card

Thema:

Problem with card payment

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