Problem with Bluray on Xbox One X

StefanEff · Jul 22, 2018

Dear X-Box Forum,

I have a problem with my "Rush R30" Bluray. The One X reads and starts it without any problems, but when it comes to the

Bluray-menu of said Rush disc, I can't choose anything. (Song selection / Bonus features / etc.) The video in the background

works and I can control everything (skip forward, stop, start,..), except for the mentioned menu to actually play the concert.

The disc works on every other Bluray-Player I tested it on.

Perhaps there's anyone who has / had the same problem? Please help, thank you so much in advance!

(Sorry for my clumsy english!)

Best regards

Stefan

:)

eXtremeMogliE · Jul 22, 2018

xbox one x can't play 3d bluray

Hello guys,

i'm from germany and i have a big problem with my Xbox one x.

after the last hdr fix update for the bluray player app on Microsoft store, my Xbox one x can't play any 3d bluray.

Standard 2d bluray, DVD and 4k UHD works great on my Xbox one x.

If i start a 3d bluray he works in 2d great, but if start the 3d disc menue, the connection lost to my tv and i become an blackscreen.

I test it with...

Avengers age of ultron

Avatar

Transformers age of extinction

nobody works

My tv...

LG 55uh8509 last Firmware is installed

Xbox one x last updates are installed

What i do...

switch hdmi port on my tv 1 2 3 on tv

reset my Xbox to factory

delete memory from bluray settings on Xbox

install the bluray player app again

disable 3d and activate 3d in Xbox settings

so i report that problem on german microsoft support...

my question is...

have any other people the same problem or i'm alone?

Sry for my bad broken english

thx for your time and i hope for answer

Sylphid75 · Jul 22, 2018

GAME CD IS SO HOT WHEN I PLAYING JUST A Little in my XBOX ONE X

I had bought XBOX ONE X this month.

And also have a PS4 PRO

Compared with the PS4 GAME, My Xbox One X game cd (blueray)

is hotter than the ps4 just playing about a 10~20minutes.

When I played a xbox one x game just for 10 minutes, It discharged thd game cd and

I touched my game cd (blueray), it was very hot in the surface.

I using a vertical stand for my xboxonex at my desk.

If anyone can tell me why it is so hot just after playing a little and Does any one who encounters the same

problem on xboxone X? Does My xboxone x have a problem or need to be fixed?

Thank you for your kind cooperations.

Julian_ · Jul 22, 2018

Hi Stefan! In this case performing a power cycle/hard reset might help:

Restart or Power Cycle Xbox One Console

MasTerKi3Z · Nov 2, 2018

Press and hold Power Button for 10 seconds. Check If It Works, If doesn't delete the app and install It again.

MasTerKi3Z

Press and hold Power Button for 10 seconds. Check If It Works, If doesn't delete the app and install It again.

Julian_

Hi Stefan! In this case performing a power cycle/hard reset might help:

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

cmart30

Same issue. BRAND NEW XBox One X, right out of the box. Setup no problem. Installed the BluRay App. Won't play ANY Blu Ray disks. Just get either a frozen spinning wheel of death at the BluRay logo screen, or the perpetual spinning wheel of death at
the logo screen. Never advances to the actual disk.

Please fix!!!!

Micro666

Hi,

This is still a problem for me, but...thx to another member on a different thread I've found a workaround. There's still an issue that exists on the Xbox One X that needs attention and resolution, but at least there is a workaround.

So to recap, playing 3D BluRay discs on the Xbox One X causes the TV to show a loss of signal, like the Xbox One X is no longer outputting an HDMI signal. Very occasionally if I hard reboot the console with the disc still inside and then immediately
play the disc on boot, it works, and the disc plays in 3D, but most of the time not. 3D BluRays plays on the same TV with my One S connected no problem for me, so the issue seems to be with the One X only.

Now for the workaround, which will hopefully lead to the engineers finding and resolving the root cause of the problem also. If I set my Xbox One X, in the Display settings, to 1080p output (I still have the "Allow 4K" and "Allow HDR" checkboxes checked) the
TV switches from 4K 2160p to 1080p display mode as expected. When the Xbox One X is set to 1080p resolution all 3D BluRay discs that I have tried play in 3D first time, without problem. Switching the Xbox One X back to 4K 2160p output, the TV switches back
to 2160p as expected. However now when I try to play 3D BluRay discs, the same issue is back, in that as soon as the Xbox One X tries to set the TV to 3D Move, I get a loss of HDMI signal?

I've no idea is this is an issue specific to the combination of the Xbox one X and LG 3D TV's (as others who are reporting the problem also seem to have LG 3D TV's). Maybe the LG 3D TV's don't like to be switch from 4K to 1080p 3D mode? Or is the
Xbox One X doing something silly, like trying to set 3D mode on the TV, when the display resolution is still 2160p? Which won't work as there's no such thing as 4K 3D.

I have a workaround now, but I'd rather this was investigated, and fixed.

Just to recap, I have an LG 55UH850V 4K HDR 3D LED TV, with the latest firmware from LG.

Thx

Micro666

Hi,

This is still a problem for me, but...thx to another member on a different thread I've found a workaround. There's still an issue that exists on the Xbox One X that needs attention and resolution, but at least there is a workaround.

So to recap, playing 3D BluRay discs on the Xbox One X causes the TV to show a loss of signal, like the Xbox One X is no longer outputting an HDMI signal. Very occasionally if I hard reboot the console with the disc still inside and then immediately
play the disc on boot, it works, and the disc plays in 3D, but most of the time not. 3D BluRays plays on the same TV with my One S connected no problem for me, so the issue seems to be with the One X only.

Now for the workaround, which will hopefully lead to the engineers finding and resolving the root cause of the problem also. If I set my Xbox One X, in the Display settings, to 1080p output (I still have the "Allow 4K" and "Allow HDR" checkboxes checked) the
TV switches from 4K 2160p to 1080p display mode as expected. When the Xbox One X is set to 1080p resolution all 3D BluRay discs that I have tried play in 3D first time, without problem. Switching the Xbox One X back to 4K 2160p output, the TV switches back
to 2160p as expected. However now when I try to play 3D BluRay discs, the same issue is back, in that as soon as the Xbox One X tries to set the TV to 3D Move, I get a loss of HDMI signal?

I've no idea is this is an issue specific to the combination of the Xbox one X and LG 3D TV's (as others who are reporting the problem also seem to have LG 3D TV's). Maybe the LG 3D TV's don't like to be switch from 4K to 1080p 3D mode? Or is the
Xbox One X doing something silly, like trying to set 3D mode on the TV, when the display resolution is still 2160p? Which won't work as there's no such thing as 4K 3D.

I have a workaround now, but I'd rather this was investigated, and fixed.

Just to recap, I have an LG 55UH850V 4K HDR 3D LED TV, with the latest firmware from LG.

Thx

Problem with Bluray on Xbox One X