Problem with blu ray playback

Discus and support Problem with blu ray playback in XBoX on Consoles to solve the problem; Whilst playing blu rays on xbox one x, on several occasions the sound cuts out for several seconds and then when comes back on, the picture freezes for... Discussion in 'XBoX on Consoles' started by bushbabyninja, Nov 28, 2017.

  1. bushbabyninja
    bushbabyninja Guest

    Problem with blu ray playback


    Whilst playing blu rays on xbox one x, on several occasions the sound cuts out for several seconds and then when comes back on, the picture freezes for several more seconds with sound on. This happens with all discs. Any ideas?

    :)
     
    bushbabyninja, Nov 28, 2017
    #1
  2. Mister Beep
    Mister Beep Guest
    Problem with Blu-Ray playback

    Hey Mike1RED!

    Since this thread is older, I suggest posting a new thread detailing the issue you are experiencing. That way the community can provide support tailored to you. Thanks!
     
    Mister Beep, Nov 28, 2017
    #2
  3. huddie
    huddie Guest
    Problem with Blu-Ray playback

    Hi MadMartinMarsh,

    Assuming you haven't already done so, try the following :

    1. Try playing a different Blu-ray disk and cleaning your disk too.

    2. Reset the cache and restart: Settings / Power & Startup / Restart now.

    3. Launch the Blu-ray Player app. If it's still acting up, go back to the dashboard and Show Menu (or menu button on the Blu-ray Player app) / Manage App / Manage All / Uninstall All

    4. Install the app again by ejecting and inserting your Blu-ray disk again. It should automatically prompt you to install it again.

    5. Try playing your disk again.

    Let us know how you get on.
     
    huddie, Nov 28, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Problem with blu ray playback

    Hey bushbabyninja! Do the freezing and audio issues occur at the same time on the blu-rays? Do you have any accessories attached to the console? Additionally, are you a part of the Insider program at all? Post back and let us know!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Cizl, Nov 30, 2017
    #4
  5. TheLeMaster
    TheLeMaster Guest
    I have the same issue. It happens about 30 minutes into a movie and effects blu ray and dvd. The only accessory I have attached is an external hard drive.
     
    TheLeMaster, Dec 16, 2017
    #5
  6. Zappaien
    Zappaien Guest
    I have the same problem, the playback works fine for 45mn/1 hour then i have cut in audio and image freeze. Last time i had to reset manually as no command was allowed, xbox was totally unanswering. Support told me to reintall the
    app, i will try this
     
    Zappaien, Jan 16, 2018
    #6
  7. Zappaien
    Zappaien Guest
    Hi,

    The sound has cut and image begins to freeze seconds later, with chapter drop and definitively freeze on image. If i try to change chapter it s moving on black screen and t could no answering at all. Will try tonight to reinstall the app but it seems that
    i got those issues since the last patch ( last month i think )
     
    Zappaien, Nov 1, 2018
    #7
  8. Obsessive Power Win User

    4K UHD Bluray Freezes, Skips on Project Scorpio Edition Xbox One X

    Blu-ray persisant storage is for the internet featues some Blu-ray movies, it has nothing to do with the playback of the movies.
  9. WillSmithVXR Win User

    3D blu-ray

    [quote user="A Virtual Duck"]

    Well technically you don't need to download an "app" for Blu-ray players, because it is PREINSTALLED. That's the only difference, except that the Blu-ray player has only one app.

    -

    [/quote]

    My point was and still is, that a PS3 or a computer with a Blu-Ray drive rely on software for playback so both can be affected by whatever software/OS is running in the background. A stand alone Blu-ray player does not have that problem.

    '

    I assume that it will be the same with the Xbox One as an app is needed for playback of BR's.
  10. User 9242019 Win User

    3D blu-ray

    All Blu-ray players use software for playback. It is called firmware and generally is user updateable. The Xbox One is a proper Blu-ray player that has issues at the moment. Lip sync and no 3D playback among them.
  11. Mike1RED Win User

    Problem with Blu-Ray playback

    this number of problem, when I try playback blu-ray on my XBox one. all of my discs are multiregion.
  12. Panayis Win User

    Blu-Ray Player App Problem...

    I had the same happen with one of my Blu-ray discs.. But all the others worked ok.

    Not tried a DVD yet.

    The Blu-ray playback has lip-sync problems, so they will hopefully get this app thoroughly reviewed.
Thema:

Problem with blu ray playback

Loading...

  1. Problem with blu ray playback - Similar Threads - Problem blu ray

  2. problem with 4k hdr blu-ray

    in XBoX Games and Apps
    problem with 4k hdr blu-ray: Hello i want some help with my new xbox series x When i try to play some 4k uhd blu-ray disc with hdr, my xbox says its play 2160p but my tv (lg cx) info show 1080p only and only sdr. 4K games...

  3. Blu Ray problem on Xbox one

    in XBoX on Consoles
    Blu Ray problem on Xbox one: Downloaded the blu ray app for Xbox one and says sorry there was a problem at our end. Try again later. Hsve tried again later and still no success. 64079da0-c6b6-4cbf-af1c-29a9cd79fbe3

  4. Xbox One X 4k blu ray error 0x91d70001- Error code still a problem

    in XboX Insiders
    Xbox One X 4k blu ray error 0x91d70001- Error code still a problem: 4K Blu ray error 0x91d70001 Hello all, I am continuing my thread from twitter: https://twitter.com/xbox_amb_teagan/status/1221484494827421699?s=21 After doing the reset as described, I am still...

  5. blu ray problem

    in XBoX on Consoles
    blu ray problem: hello i have issue with the disc i buy from amazon it say something about region A and im from israel so idk what to do. [img] 0a05b56e-66ff-48a0-8bb0-ac0114ad736c

  6. Xbox one S blu ray player problem

    in XBoX on Consoles
    Xbox one S blu ray player problem: My blu ray player on my xbox one S used to play all standard dvds now for some reason it wont. It will play blu ray discs but not standard dvds anymore even though it has done before. It keeps...

  7. Blu Ray problem with Xbox One X

    in XBoX on Consoles
    Blu Ray problem with Xbox One X: Hello everyone, hope you have a nice day ? I bought a 4k Blu ray to test the reader of my Xbox on my Tv but I have a problem. [img] The real problem is that my Tv is full 4k HDCP 2.2...

  8. x box one x and optoma uhd65 projector blu ray problem 24hz

    in XBoX on Consoles
    x box one x and optoma uhd65 projector blu ray problem 24hz: HI I have problem with x box one x and optoma uhd65 projector.Blu ray discs wont output right when 24hz setting is on. It is always outputting rgb instead of ycbcr and causing problems with sync....

  9. The Martian Extended Edition UHD Blu ray Dolby Atmos Sound Sync Problem

    in XBoX Games and Apps
    The Martian Extended Edition UHD Blu ray Dolby Atmos Sound Sync Problem: I am watching the movie The Martian Extended Edition UHD 4k Blu Ray with Dolby Atmos sound. HDMI from Xbox One S going to Yamaha RX-A770 receiver which is connected to tv. Many times...

  10. Blu Ray Problem

    in XBoX Games and Apps
    Blu Ray Problem: Hello, I've got a problem with the Blu Ray player of my Xbox One. I tried to watch the Blu Ray game of thrones season 1, but it didn't work. If I insert the disk the App starts but then I have...